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Job Information

AECOM Dispatcher – Traffic Operations Center in West Palm Beach, Florida

Job Summary

AECOM is seeking for a TMC Dispatcher/Liaison for employment in the Pompano beach and Lake Worth locations.

TMC Dispatcher – Pompano Beach

  • Aggressively detect incidents; provides timely, accurate traveler information to Florida’s Turnpike Enterprise customers.

  • Monitor the Turnpike roadways and verifying Turnpike-impacting incidents via CCTV cameras, Florida Highway Patrol radio and website, along with other confirmable traffic incident information resources.

  • Disseminate timely information through utilization of ITS devices (Dynamic Message Sign, Highway Advisory Radio system, Citizens Band Radio Advisory System, Public Information Displays, 511, and email alerts) to Turnpike customers.

  • Responsible for two-way radio, email and telephone incident notification to other districts and Turnpike personnel.

  • Contact the necessary on-call personnel (Roadway Maintenance or Construction) for incident scene needs as determined by the emergency guidelines documents.

  • Dispatching Road Ranger Safety Patrol operators, monitoring radio channels and ensure that all pertinent information is being logged in the SunGuide software.

  • Monitor the status of all ITS devices and systems and troubleshoot as necessary. Report device and system outages to ITS Operations Team and document in the operations management software.

  • Real-time quality control of information being displayed on DMS, service plaza displays and Florida 511 website.

  • Answer public phone calls, which may include requests for information (toll rate, exits, etc.), or requests for Road Ranger service.

  • Touring cameras regularly to detect events as allowed by the incident workload on any given shift.

  • Awareness and management of special events that impact the Turnpike roadways.

  • Daily review of the shift change report and ITS help desk report.

FHP Liaison – West Palm Beach

This position supports the Turnpike Traffic Management Centers from the Florida Highway Patrol Dispatch Center in West Palm Beach (Lake Worth) for the following functions:

  • Provide timely event and incident information to TMC Operations personnel.

  • Create disabled vehicle events using SunGuide software.

  • Assign labels for active event video stream images on the FHP video wall.

  • Actively monitor all wrong way detection incidents.

AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Minimum Requirements

  • High School Diploma or GED

  • Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)

  • Must pass a pre-employment drug screen.

  • Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts

Preferred Qualifications

  • Knowledge of major local roads

  • Experience in a call center, control center or dispatch center environment.

  • Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers.

  • Ability to work in a fast-pace, high-energy environment.

  • Ability to perform real-time activities, prioritize tasks and complete them within a defined period of time.

  • Ability to effectively utilize a two-way radio system.

  • Ability to read and interpret technical documents such as TMC rules, operating procedures or other traffic related documents.

  • Ability to communicate effectively with Turnpike employees.

Additional Information:

  • Sponsorship opportunities for US Employment Authorization is not available for this position.

  • Relocation assistance is not available for this position.

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 260505BR

Additional Locations US - West Palm Beach, FL - 2090 Palm Beach Lakes Blvd

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.