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Job Information

AECOM TPN Community Management Specialists in Taguig City, Philippines

Job Summary

AECOM is seeking a TPN Community Management Specialists to be based in Manila, Philippines

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

The role is responsible for managing the internal community platforms of the Technical Practice Group ensuring that all communications are posted and inquiries are answered or liaised to the appropriate department. This role is also responsible in maintaining learning management systems including but not limited to setup, implementation, monitoring of webinar series and timely uploads of invitations and recordings.

  • Help schedule, assign, coordinate, and manage programs, content, and scheduled live discussions in AECOM University

  • Function as global administrator for AECOM University

  • Help troubleshoot user access with various tools and platforms

  • Host webinars led by technical practice leaders for both internal and external events

  • Prepare and distribute communication updates to participants and stakeholders

  • Provide multimedia support for post webinar resources including uploading in AECOM University

  • Generate attendance reports for live discussion sessions and update completions in AECOM University as needed

  • Develop and maintain dashboards necessary for community management, overall TPN metrics and webinar details

  • Provide SharePoint development support for Technical Practice Network which includes migration and upgrades

  • Generate, update, track, and post progress reports for program directors for status completions, course completions, learning hours, and user completions

  • Train appropriate internal staff on hosting webinars for Virtual Instructor Led Training Sessions

  • Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures

  • Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

  • Maintain current processes and incorporate documentation updates as required

  • Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity

  • Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

  • May mentor fellow Community Specialists and share best practices in performing a wide variety of tasks and projects

Minimum Requirements

  • Bachelor’s Degree or equivalent combination of experience and education

  • At least 4 years of relevant professional experience in community management, training and development, and administration of Learning Management System

  • Experience using PowerBI is preferred

  • Experience in using Video Editing software is an advantage

  • Advanced proficiency in MS Office 365, SharePoint, Google Analytics, and Camtasia or other similar tools and platforms

  • Experience hosting webinars on WebEx and Microsoft Teams Meetings or other similar platforms

Preferred Qualifications

  • Ability to be thorough and meticulous in completing assigned tasks and ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

  • Ability to effectively communicate within a varied audience and internal and external customers. (Communication)

  • Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)

  • Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)

  • Ability to identify and resolve moderately complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Communications

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country Philippines

Position Status Full Time

Requisition/Vacancy No. 263467BR

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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