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Job Information

AECOM Senior Applications Support Business Analyst: OTL, HR, and Payroll in Taguig City, Philippines

Job Summary

AECOM is seeking a Senior Applications Support Business Analyst: OTL, HR, and Payroll.

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description :

The role is responsible to support and maintain Oracle, HR, and Payroll applications and their interfaces/reports across AECOM, primarily focusing on the Oracle Time and Labor (OTL) Application. The role works under the Senior Management for Oracle applications and is responsible to coordinate with AECOM business stakeholders, and 3rd party resources including vendor and outsourced teams in managing projects and related activities.

  • Act as a go-to lT System Analyst and Subject Matter Expert (SME) for business partners across our global operations that utilize Oracle Applications for OTL, HR and Payroll, with the key focus being OTL.

  • Provide direction and expertise for medium to high complexity project where OTL SME expertise is required and provide consultative support to internal staff.

  • Analyze business requirements and functional change requests; and guide the business stakeholders in formulating requirements as required

  • Establish requirements priorities in conjunction with business stakeholders; negotiate priorities and timeframes.

  • Identify omissions and errors in requirements; modify the requirements as necessary for cross-enterprise commonality and efficiency, recommend optimum approach and prepare them for assignment and execution.

  • Identify and evaluate the impact of proposed or requested minor and major changes to existing applications and interfaces and document them.

  • Clarify efforts needed from the business teams for requirements gathering/ data analysis, testing, and obtain their buy in to commit the resources for timely implementation.

  • Present information on technically complex subjects in an understandable manner in both oral and written form to senior management and any other necessary audience.

  • Oversee the implementation of appropriate business logic as defined through requirements and solutioning process.

  • Prepare unit testing and user acceptance testing documentation as required, undertake testing on systems configuration, development, and integration changes.

  • Collaborate closely with business stakeholders to test solutions, ensure business acceptance / sign offs are obtained and documented as requirement by AECOMs internal processes and good practice.

  • Coordinate appropriate user training and development of associated supplemental materials, presentations, and documentation.

  • Proactively monitor system interfaces as required, identify issues, and action appropriate resolutions.

  • Ensure applications configuration/ development and support is aligned with AECOM IT processes, standards, and strategy.

  • Adhere to security requirements and processes to maintain highest level of protection for source code, interfaces, passwords, databases, etc.

  • Develop and regularly perform system change audits and validation and follow up with appropriate teams for correction.

  • Maintain system related requirements and technical documentation.

  • Monitor and assist with impact analysis with up/down stream systems.

  • Keep current with the latest versions of applications development software, techniques, and practices.

  • Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.

  • Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.

  • Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

  • Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.

  • Lead and support key projects, audit reviews, activities, and documentation.

  • Provide guidance and technical expertise to junior members of the team in completing projects and performing activities as applicable

Minimum Requirements

  • Bachelor’s degree in Computer Science, Human Resources, Management Information Systems, or IT related fields

  • 7+ years of application support experience in the Oracle Time & Labor (OTL) Application

  • Ability to troubleshoot hardware and software problems.

  • Experience of implementing, managing data cleansing, and migration projects.

  • Experience of working across large projects or directly managing small to medium projects.

  • Experience in development of Fast Formula for OTL and Absences - Time entry rules, Time calculation rules, Absence Accrual etc.

  • Experience in supporting custom reports and/or integrations for Oracle applications including working with the business during design, testing and roll-out

  • Basic database and SQL skills, knowledge of the principles, practices, and techniques used in information technology design and development

  • Experience in support of other Oracle Applications such as HR & Payroll would be an advantage.

Preferred Qualifications

  • Ability to effectively communicate and collaborate within a varied audience and internal and external customers including facilitating meetings with stakeholders with competing interests, driving agreements and decisions, and determining when and how to escalate appropriately (Communication)

  • Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)

  • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Details)

  • Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Information Technology

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country India

Position Status Full Time

Requisition/Vacancy No. 266876BR

Additional Locations PH - Taguig City, 14th Floor, Bonifacio Stopover Corp., RO - Bucharest - 68-72 Polona St

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.