Job Information
AECOM Learning Design Specialist in Taguig City, Philippines
Company Description
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
Job Description
This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.
The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.
Creates system training including interactive, animated videos that teach users in short learning intervals.
Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.
Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
Researches and stays on top of learning industry design best practices.
Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.
Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
Create and update SOP/DTP of current and new processes.
Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
Lead and support key projects, audit reviews, activities, and documentation.
Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.
Qualifications
5+ years of working experience with Instructional Design best practices and proven track record of building video-based training content using Captivate, Storyline, Rise, and/or Adobe InDesign or other graphic design software.
Ability to write effective copy, instructional text, audio scripts/video scripts.
Understands LMS functionality with ability to troubleshoot and resolve SCORM technical issues
Comfortable working in a very fast-paced environment
Preferred HTML or digital design and development experience.
Ability to learn new systems and technical skills quickly
Proficient knowledge of adult learning theories and training methodologies
Process management and improvements skills
Proficiency in Microsoft Office applications (Word/Excel/PowerPoint/Outlook)
Experience in use of Workday, would be an advantage
Advance Working knowledge and understanding of HR Operations standards and procedures.
Advanced proficiency in MS Office tools
Must be open for NIGHT SHIFT and Hybrid setup.
Additional Information
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)
Ability to effectively communicate with a varied audience and internal and external customers using different platforms. (Communication)
Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous improvement)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)
Ability to maintain good customer relationships and initiate ways to improve customer experience (Customer Service)
Ability to clearly define objectives and set targets for the team consistent with and compliant with service delivery agreements, key performance indicators, and policies. (Planning and Organizing)
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Join us and let’s get started.
ReqID: J10093517
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid