AECOM Learning Advisor in Taguig City, Philippines
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
This role is primarily responsible for translating learning needs into high-quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll-out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programThis role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.
Perform end-to-end learning operations activities and act as a point of contact for the learning services of the Hire to Retire Team.
Executes the tactical setting up of global learning programs. May lead complex learning projects domestically or globally.
Works with internal stakeholders to advise on training needs, best practices, system capabilities, assignments, and rollout strategy. Understands the best way to set up training for the desired client outcome.
Can provide direction and advice on creating training materials, understands different training modalities (ILT, VILT, WBT) and makes recommendations for blended approaches that fit the organization’s needs specially to support the junior members of the team.
Makes appropriate connections when training requests are made (example: someone approaches with a Project Management course, this person should loop in the global PM team and make sure there’s no overlap).
Keep up to date with AECOM’s training policies and governance (who can make configuration changes in the system, what approvals are necessary to assign training to certain audience levels, provides a point of view on whether training should be required or recommended).
Maintains internal catalogue library in Degreed, including the maintenance of skill plans and pathways on job family pages
Assists the business to set up global training programs, advise on best practices
Creates training/learning content to support global learning strategy
Oversee and manage client-facing learning portal
Execute the set up and maintenance for client training programs
Manage client training initiative intake process, meet with stakeholders, and walk them through the process of leveraging client portal for their projects
Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
Create and update SOP/DTP of current and new processes.
Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
Lead and support key projects, audit reviews, activities, and documentation.
Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.
5+ Years of experience in learning operations preferably in an outsourcing capacity
With solid experience in learning and development activities facilitation, development, and conceptualization.
Experience in facilitating online and in-person learning activities, customizing content, and coordinating with stakeholders to meet the needs of your audience
With experience in process management and improvements within the learning field
Experience creating reporting dashboards
Advanced working knowledge and understanding of HR Operations standards and procedures.
Advanced proficiency in MS Office tools
Advanced experience working with Learning Management Systems, and HR Systems preferably in Oracle, and Workday.
Must be open for NIGHT SHIFT schedule and Hybrid setup.
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) - Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)
Ability to effectively communicate with a varied audience and internal and external customers using different platforms. (Communication)
Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous improvement)
Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)
Ability to clearly define objectives and set targets for the team consistent with and compliant with service delivery agreements, key performance indicators, and policies. (Planning and Organizing)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Join us and let’s get started.
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid