AECOM Knowledge Management Specialist in Taguig City, Philippines
AECOM is seeking a Knowledge Management Specialist to be based in Manila, Philippines
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
This role is primarily responsible to provide support for knowledge management, marketing, and business development systems. Key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.
Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
Develop and maintain reports on staff breakdowns with various parameters including location, business line, and region
Manage project profiles content and data including description summaries and metadata essential to searching and reporting
Research large-dollar projects to find online content and add it to the description
Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
Conduct searches and produce export summary reports
Update and maintain opportunity record and proposal libraries post submission
Modify and create SharePoint site pages, libraries, and other site applications
Update and maintain links, add new content to libraries as requested
Perform site analytics and research to improve site content, access, and awareness
Review the knowledge base to identify areas that need to be updated and expanded
Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
Manage post-event data, attendance records, and other key metrics
Collaborate with Systems team in managing CRM administration including dashboard creation and modification
Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
Maintain current processes and incorporate documentation updates as required
Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes
Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager
Bachelor’s Degree in Marketing, Business, Communications, Journalism, IT, or other similar courses
At least 5years of relevant professional experience in a corporate environment, outsourcing, shared services, or other similar models
Intermediate proficiency in MS Office tools and experience with O365 and SharePoint site development
Candidate must be open to work on a night shift schedule from 10pm to 7am
Proposal support experience is preferred
Experience with CRM systems administration, such Salesforce is preferred
Advanced skills in Adobe Creative specifically InDesign is preferred
Similar industry experience will be an advantage
Coding experience in Excel is nice to have
What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Business Development
Business Line Geography OH
Business Group Design and Consulting Services Group (DCS)
Position Status Full Time
Requisition/Vacancy No. 254305BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.