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Job Information

AECOM Knowledge Management Senior Coordinator in Taguig City, Philippines

Job Summary

AECOM is seeking Knowledge Management Senior Coordinator to be based in Manila, Philippines

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

This role is primarily responsible to provide day-to-day administrative support and coordination related to the full knowledge management lifecycle and maintenance of the internal HR knowledge base.

  • Contribute to the creation and maintenance of knowledge and content following standard operating procedures and methodologies

  • Format HTML codes into knowledge articles

  • Perform analysis of content requirements and coordinate translation requests following the standard process set

  • Coordinate with global stakeholders on article creation and updates

  • Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository

  • Conduct knowledge base system maintenance checks

  • Participate in testing before and after every system release

  • Assist in maintaining system performance records

  • Maintain historical records and reports of system usage, and knowledge articles inventory

  • May provide input and insight on employee feedback to support identification and execution of content-related project opportunities

  • May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials

  • Escalate and analyze identified issues and concerns to the Team Lead for timely resolution

  • Maintain current processes and incorporate documentation updates as required

  • Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures

  • Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues

  • Support selected simple process improvement initiatives to streamline processes

Minimum Requirements

  • Bachelor’s degree or at least 3 years of relevant work experience

  • Intermediate proficiency in MS Office tools (Word/Excel/PowerPoint/Outlook)

  • Excellent research skills

  • Experience using ServiceNow for Knowledge Management (Knowledge Base, ticketing, HTML, chatbot) and other similar tools and platform

Preferred Qualifications

  • Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing and reporting and data analytics

  • Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)

  • Knowledge of HR metrics and their applicability

  • Experience in using HR systems such as Workday and other KM platforms and tools is preferred

  • Understanding of Process Mapping Tools and Methodology

  • Experience working in an outsourcing, shared services, or similar model within similar function is preferred

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Human Resources

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country Philippines

Position Status Full Time

Requisition/Vacancy No. 257595BR

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.