AECOM HR Service Delivery Lead in Taguig City, Philippines
Philippines - Manila, Taguig City
Role and Responsibilities
Reporting to the AECOM Philippines Center Manager, this position is a key leadership role in Global Business Services (GBS). This role will focus on leading the Hire-to-Retire (H2R) operations delivery in Manila while partnering with Human Resources and Finance stakeholders. The H2R operations includes but is not limited to Contact Center Management, Talent Acquisition, Onboarding, Time & Labor, Payroll, and Global Mobility. This role is responsible for implementing best in practice processes and tools while driving continuous improvement for a scalable and sustainable delivery model. The role will provide leadership, supervision and guidance to the H2R operations team members. An ideal candidate will have a strong focus on standardization and automation while also improving employee experience
Set operational plans for HR service delivery center, including active contribution and input to the wider GBS HRSS strategy.
Lead the strategic management and execution of overall operations delivery of the HR and Payroll GBS teams. This includes but is not limited to service enhancement, systems design, reporting and project management.
Ensure operational goals and objectives are achieved across all functions.
Partner w/Global Process Owner to implement H2R delivery governance and controls to ensure compliance and effective management of operational and business risks.
Enhance controls that maximize efficiency while maintaining operational compliance (including Privacy and Security)
Provide strong operational and people leadership the team. Ensuring that operational and people decisions are well aligned with the strategy.
Implement and monitor health metrics and KPIs and report effectiveness of processes and systems, benchmark against industry best practice
Identify process improvements, including gap eliminations and present the proposals to key stakeholders and leaders to achieve buy-in
Research, customize and implement relevant industry best practices to improve service delivery and customer experience.
Drive the development, implementation and maintenance of all HR service delivery policies and procedures
Effectively communicate with business stakeholders, including but not limited to, HR, Finance, HRIS, IT and Controls to establish and maintain strong relationships
Assist in preparation and managing the yearly budget; drive year over year productivity savings
Bachelor’s degree in HR, IT or Business-Related Field and ten (10) years of management experience with HR, Payroll or HRIS in a global multi-function environment.
Ten plus (10+) years of relevant work experience in a Shared Services environment
Experience leading large shared services operations with a minimal of 150 headcount
Strong relationship building, communication and influencing skills
Ability to work in a diverse, fast paced, confidential environment
Ability to set clear direction and coach/mentor the team
Strong problem solving and decision-making skills
Strong analytical and planning skills
Strong Project Management skills
Experience in Oracle and Workday (or similar ERP system), case management tools (SNOW preferred) and process documentation tools
Lean, six sigma experience preferred
What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Human Resources
Business Line Geography OH
Business Group Design and Consulting Services Group (DCS)
Position Status Full-Time
Requisition/Vacancy No. 246276BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.