AECOM Jobs

Job Summary

AECOM is seeking an Employee Services Team Lead to be based in Manila, Philippines.

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

This role is primarily responsible to supervise day-to-day time and labor and Oracle data entry management that supports effective service delivery and defined operational objectives as agreed with the stakeholders.

• Create and validate internal workflow processes and desk practices and develop internal operating procedures, production schedules, and controls

• Participate in planning, designing, testing, and implementation of new system and system enhancements

• Ensure high-quality, professional, and proactive service is delivered

• Analyze complex issues and guide solutions to challenging issues and escalations within the team

• Manage team workload and recommend resource planning solutions for changing resource loading and work volumes

• Provide guidance and direction to the team according to established policies, procedures, and management guidance

• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed

• Manage team performance, provide coaching, and identify career development opportunities relevant to the team

• Develop and implement process improvements to streamline processes, improve customer experience, and increase productivity in Time and HR Oracle functions

• Develop and prepare reports and analyses on workload management, SLA achievement, quality, and process efficiency and other related management reports and audits

• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it as and when necessary

Minimum Requirements

• Bachelor’s degree in any business-related course or equivalent relevant courses

• At least 4 years of experience in an outsourcing, shared services, or similar model with Oracle, Timekeeping and Payroll or similar role

• Experience managing a small team

• Advanced knowledge of processes and procedures relevant in HR, payroll and time data entry and management

• Experience using HR systems, payroll or time recording such as Oracle, Workday, SAP, PeopleSoft, case management systems and other similar platforms and tools

• Advanced proficiency in MS Office tools

Preferred Qualifications

• Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. (Communication)

• Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)

• Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios. (Problem Solving)

• Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives. (Operational Management)

• Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task (Coaching)

• Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing)

• Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)

• Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)

• Ability to provide regular feedback, guidance, and support to direct reports to achieve desired performance and output.

• Ability to work in shifting schedule and critical work days

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Human Resources

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country Philippines

Position Status Full Time

Requisition/Vacancy No. 265081BR

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.