AECOM Employee Services Specialist – Onboarding in Taguig City, Philippines
AECOM is seeking an Employee Services Specialist - Onboarding to be based in Manila, Philippines
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
The role will primarily be responsible for supporting the end-to-end onboarding services in compliance with the service level agreements, policies, processes, and procedures of the company.
Perform onboarding activities by generating, releasing, and collecting onboarding documents such as job offers and employment contracts.
Coordinate with stakeholders and teams for timely completion of onboarding requirements and systems accesses.
Respond to basic onboarding queries and provide analysis and resolution to basic onboarding issues using standard processes and procedures.
Administer end-to-end background check processes and provide timely progress reports.
Perform onboarding data management by tracking and maintaining information and progress of recruitment and onboarding activities.
Perform personal documents collections and maintenance and ensure strict compliance with data protection protocols and storage.
Assess identified issues and collate documentation to assist in investigating and resolving common and recurring issues.
Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
Support selected simple process improvement initiatives to streamline processes.
Bachelor’s degree or at least 3 years of relevant work experience
Intermediate proficiency in MS Office tools
Basic knowledge and understanding of HR processes and procedures
Experience working in outsourcing, shared services, or a similar model with compensation-related roles or other similar functions is preferred
Experience using Oracle, Workday, BrassRing, ServiceNow, or other similar platforms and tools is preferred
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to maintain good customer relationships with the ability to initiate ways to improve customer experience (Customer Service)
Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
What We Offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Human Resources
Business Line Geography OH
Business Group Design and Consulting Services Group (DCS)
Position Status Full Time
Requisition/Vacancy No. 260533BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.