AECOM Employee Services Specialist – Onboarding in Taguig City, Philippines
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
The role will primarily be responsible in supporting the end-to-end onboarding services in compliance with the service level agreements, policies, processes, and procedures of the company.
Perform onboarding activities by generating, releasing, and collecting onboarding documents such as job offer and employment contracts.
Coordinate with stakeholders and teams for timely completion of onboarding requirements and systems accesses.
Respond to basic onboarding queries and provide analysis and resolution to basic onboarding issues using standard processes and procedures.
Administer end-to-end background check processes and provide timely progress reports.
Perform onboarding data management by tracking and maintaining information and progress of recruitment and onboarding activities.
Perform personal documents collections and maintenance and ensure strict compliance with data protection protocols and storage.
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
Support selected simple process improvement initiatives to streamline processes.
Bachelor’s degree or at least 3 years of relevant work experience
Intermediate proficiency in MS Office tools
Basic knowledge and understanding of HR processes and procedures
Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred
Experience using Oracle, Workday, BrassRing, ServiceNow, or other similar platforms and tools is preferred.
Open for any shift schedule (Early Morning, Morning, Mid, and/or Night Shift)
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid