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Job Information

AECOM Coupa System Support Sr. Analyst in Taguig City, Philippines

Job Summary

AECOM is seeking a Coupa System Support Sr. Analyst to be based in Manila, Philippines.

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

The role is primarily responsible to provide deep Coupa functional and technical expertise in Source-to-Pay and understanding of the end-to-end process area as well as key integration points across the system architecture. The role maintains accurate data in Coupa and connected systems and serves as the lead help desk for users relating to Coupa (e.g. access issues, questions, and user set up questions).


  • Manage the day-to-day system administrative tasks and maintenance

  • Configure content groups, enterprise, chart of accounts, approval chains, PO customizations, Tax Codes, PO Transmission methods, requisition process, invoicing, receipts, and tolerances, and execute best Coupa practices.

  • Document and perform low-impact configurations in tools

  • Design and execute customer feedback activities (surveys, focus groups, etc.)

  • Maintain list of common questions and form responses to efficiently respond to users’ questions

  • Track Q&A with users to support analysis of system support activities (e.g., users, questions, response time)

  • Create and maintain accurate knowledge base articles for common processes and troubleshooting steps

  • Support development of on-going training and communication programs with internal customer groups (new employee training)

  • Manage all configuration or customization to support business needs; address critical and unique troubleshooting and triaging user and system issues with the guidance of Team Lead for timely resolution. Identify risks and propose ways to prevent occurrence of similar issues and concerns

  • Create and update SOP/DTP of current and new processes.

  • Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.

  • Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.

  • Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

  • Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.

  • Lead and support key projects, audit reviews, activities, and documentation.

  • Provide guidance and technical expertise to junior members of the team in completing projects as applicable and performing activities related to managing Coupa

Minimum Requirements

  • Bachelor’s degree in Business, Engineering or Computer Sciences

  • At least 4 years of experience in procurement department within a large spend company is preferred

  • 2+ years’ experience in Coupa Administration

  • Exposure to common Finance Systems tools (Oracle, Vertex, Coupa, etc.)

  • General understanding of finance and accounting functions/principles

  • Exposure with Contract Life-Cycle Management

  • Coupa Certification preferred

  • Similar P2P tool certifications

  • Experience in help desk within a multi-national organization

  • Experience working with Audit Teams

  • Strong reporting and analysis capabilities

  • Has the ability to learn and use a variety of software to perform daily activities

  • Advanced proficiency in using MS Office Suite (Word, Excel, and PowerPoint)

Preferred Qualifications

  • Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)

  • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

  • Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Finance and Accounting

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country Philippines

Position Status Full Time

Requisition/Vacancy No. 274096BR

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.