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Job Information

AECOM Application Support Specialist in Taguig City, Philippines

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM Information Technology is seeking an Applications Support Analyst to support a variety of applications and their interfaces within the enterprise applications portfolio within the applications support team. The initial applications will include HR Applicant Tracking System, finance Contract Lifecycle Management and Digital Adoption Platform Training – WalkMe.

The Support Analyst will work with IT, and business stakeholders to troubleshoot errors, determine solutions, and communicate effectively within the teams.


  • Maintain a detailed understanding of how the applications are configured to meet customers’ business requirements.

  • Provide first-line application support for several Enterprize systems.

  • Triage application-related incidents and service request and ensure those are allocated to the correct queue.

  • Resolve application-related incidents, service requests, and problems in a timely and efficient manner in line with Business requirements and within SLAs.

  • Either configure applications independently or support the configuration of applications under the supervision of the IT Manager and /or Business Analyst, depending on the level of complexity.

  • User administration.

  • Troubleshoot data and integration errors, evaluate error logs, and integration logic, and provide proposed solutions.

  • Apply appropriate incident and service request management processes and procedures.

  • Liaise with wider IT team and 3rd Party Suppliers as required in pursuit of solutions to incidents and service requests.

  • Provide timely communication to users on the status of their service requests and incidents.

  • Maintain IT application support technical documentation.

  • Carry out ad hoc duties as required.

  • Independently or in collaboration with IT Manager and/ or Business stakeholders, identify and prioritize minor and major enhancements, depending on the level of complexity.

For minor and major enhancements:

  • Define and document requirements for enhancements and submit documented requests for review, assignment, and completion.

  • Work to ensure that requirements are well understood developed or configured successfully and that the impact of any change is understood and communicated

  • Perform testing and documentation where required.

  • Coordinate with AECOM technology team members to deploy changes to the production environment.


  • 3-5 years experience as an Application Support Analyst or related responsibilities.

  • Experience in IT problem diagnosis and resolution.

  • Very strong excel skills are critical for this role.

  • Knowledge and experience of cloud-based applications.

  • Strong attention to detail and accuracy.

  • Ability to understand complex data structures.

  • Analytical, troubleshooting, and problem-solving ability.

  • Ability to work independently while meeting deadlines.

  • Ability and appetite to learn new technologies.

  • Good communication skills.


Additional Information

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.

ReqID: J10082432

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Information Technology

Work Location Model: Hybrid