AECOM Operator I, Traffic Monitoring in ST Louis, Missouri

United States of America - Missouri, ST Louis

Job Summary

AECOM is seeking a Control Room Operator for employment in the St. Louis, MO office. Position will report to the St. Louis, MO office, but will physically be working at the client site at 14301 South Outer Forty Rd., Chesterfield, MO 63017. Please note, there is limited public transportation available to this site.

The responsibilities of this position include, but are not limited to:

  • Provides information to the traveling public related to current travel conditions, maintains traffic interruption reports and manages incidents on the metropolitan roadways from the Control Room.

  • Assesses large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.

  • Monitors the Advanced Transportation Management System software, checks road sensor data and confirms the data using CCTV video.

  • Maintains telephone or radio communications with first responders, field technicians, 911 Operators and public service agencies. Once assessment is complete, determines the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

  • Responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including Dynamic Message Signs, Changeable Message Signs, public traveler information websites and internal notifications.

  • Monitors First Responder agencies and various communication channels to assess traffic conditions.

  • Activates appropriate response(s) to detected and/or reported incidents; includes dispatch of first responders and location assistance to active event scenes.

Minimum Requirements

  • High School diploma or equivalent

  • Thorough knowledge of the local roadway system

  • Strong proficiency with Microsoft Office tools

  • Previous experience using ATMS (Automated Traffic Management System) Software Suite

  • Ability to work a variety of shifts

  • Due to nature of the work U.S Citizenship is required

Preferred Qualifications

  • 2+years of experience in a call center, dispatch center, or control room environment or two years of college education

  • Associates degree in related field or equivalent mix of education and practical experience

  • Self-motivated and excellent at multi-tasking

  • Ability to perform well under pressure in a fast paced environment

  • An intimate knowledge of state roadways, including their alternate names, the jurisdiction they are located, where the jurisdiction changes and alternate routes when available

  • National Incident Management System, ICS 100 and ICS 700 Certificates

  • Previous experience as a transportation Traffic Management Center Operator

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 194965BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.