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Job Information

AECOM Facilities Coordinator / Concierge - Part Time in St Albans, United Kingdom

Job Summary

Part time role supporting the Building Champion and Concierge to co-ordinate office facilities management and provide front of house/switchboard cover for the AECOM, St Albans office. Present an exceptional first impression of the company’s friendliness, professional service, and high standards. Be passionate for providing extraordinary service, you will be able to work positively in a fast-paced environment.


FM and Concierge Services

The role’s core accountabilities shall be:

  • Provide a warm, courteous, and prompt welcome on arrival for all visitors at the Reception

  • Support the switchboard operation for UK calls by covering Concierge

  • Greeting and signing-in AECOM visitors (providing them with a health and safety induction), following access through landlord’s reception. Issue visitor passes using and maintaining the visitor system

  • Escort, or direct where appropriate, visitors to the lounge/room/floor

  • Offer WiFi code, refreshment, cloakroom where needed

  • Be observant to Guests’ needs throughout the experience to ensure they receive high quality service

  • Make the front of house the first point of call for all guest questions and enquiries

  • To carry out regular room checks to ensure correct set up and readiness for guest use

  • To check, read and action all emails on a timely basis

  • To report any and all technical faults and maintenance issues via the correct reporting process.

  • Book hospitality lunches and refreshments. Take delivery and store appropriately before use.

  • Assist with desk/meeting room booking requirements

  • Book car hire/taxis

  • Assist with print room operations and stationery orders

  • Assist contractors and building management

  • Handle incoming and outgoing mail and courier services

  • Support the Office Manager and Building Champion with any admin tasks

  • Manage visitors for car park.

  • Maintaining/updating records on Excel and Reception manual

  • Other ad hoc tasks as required.

  • Monitor how the space is being used and making sure this is in line with our agile working policies.

Working hours – 20 hours per week - Monday to Friday, generally 10am - 2pm.

  • Work includes some of or all of the following: prepares or proofs correspondence, forms, spreadsheets, or documents, schedules meetings, makes travel arrangements, and/or maintains inventory of office supplies.

  • Familiar with a variety of the field's concepts, practices, and procedures.

  • Relies on experience and judgment to plan and accomplish more complicated goals.

  • Uses Word, Excel, PowerPoint, Outlook, and other programs to accomplish work.

  • Works under general supervision

Minimum Requirements

To be successful in this role:

  • Previous customer service and receptionist experience

  • A confident, warm, and welcoming personality

  • A proven ability to work as part of a team

  • Ability to multi-task under pressure.

  • Excellent IT skills, particularly in Outlook.

  • Excellent communication and interpersonal skills.

  • A high level of attention to detail with strong planning and organisational skills.

  • A “can do” approach and attitude, with a creative and problem-solving mind-set.

  • Ability to take a flexible approach which responds to the issues presented.

  • Professional personal approach and manner, able to command the respect of the business.

  • Flexibility in attitude and approach.

Preferred Qualifications

The value of diversity and inclusion is readily apparent in creating a collaborative, supportive working environment and in delivering innovative, contextually appropriate projects. It is very important to both what we do and the way we do it. We welcome applicants from a diverse range of backgrounds and experiences. The important thing for us is that you can demonstrate that you can effectively fulfil the needs of the role. If you feel you can fulfil the requirements of the role, but there are other factors that are making you hesitant in applying, we would still like to hear from you and see if we can work together to overcome any challenges.

Your benefits will include:

Helping our employees achieve a healthy work-life balance is important to us. If you join AECOM, as well as receiving a competitive salary, you’ll also have the opportunity to explore flexible working arrangements. Core benefits include 25 days’ annual leave, company pension scheme, private medical insurance, life assurance and one paid annual professional institution membership fee. You can also choose from a wide range of flexible benefits to suit your lifestyle.

You’ll also be able to give back to communities with up to two paid CSR days each year. Through our charity, The AECOM Foundation, you can volunteer to support children in developing countries. And if you’re a member of the Reserve Forces you’ll receive an additional 15 days paid leave for training commitments.

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Administrative Support / Secretarial

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country United Kingdom

Position Status Part-Time

Requisition/Vacancy No. 258406BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.