AECOM Deskside Support Technician in Rosslyn, Virginia
Business Line Government
Position Title Deskside Support Technician
United States of America - Virginia
AECOM is seeking a Deskside Support Technician to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading of all servers, hardware and equipment while ensuring its optimal performance. Troubleshoot server issues and PC components, and support replacement of hard drives, CD-ROMS, and NICS problems in a timely and accurate fashion. Provide end user training and assistance as required. Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and COTS and GOTS applications. Serve as the initial point of contact for troubleshooting server hardware/software, PC and printer problems. This position may require local travel to several customer sites.
Helping to support a LAN/WAN system using TCP/IP connectivity in both classified and unclassified environment
Coordinating and performing server/workstation installation
Providing technical and software support to end-users
Deploy, maintain and troubleshoot MS servers, NAS interfaces in an Active Directory environment
Monitor daily system backups and ensure data replication to disaster/recovery sites
Collaborate with other server engineers, users and client managers in identifying requirements, specifications and project planning activities
Installing, maintaining, and upgrading hardware and software
Providing technical assistance and training to end-users
Evaluating computer hardware and software. Including printer problems
Maintaining and repairing servers, computers and peripherals
Installing, configuring, diagnosing, repairing, and upgrading ha and equipment while ensuring its optimal performance
Troubleshooting problem areas in a timely and accurate fashion
Providing end user training and assistance where required
Providing reporting and trouble ticketing information
Maintain working knowledge of products and/or services
Prepares reports and correspondence as needed
Performs other duties as assigned by supervisor
Management of IT assets and inventory control
College degree in Computer Science or equivalent experience
Minimum of four years’ of Helpdesk, Deskside, Server, and LAN/WAN experience
Knowledge of Windows PC and server configuration and integration
Knowledge of TCP/IP networking
MCSC 2008 certification or equivalent experience
Experience in troubleshooting server and PC issues
Experience in troubleshooting network components between system segments and understanding of FTP, Traceroute, ping, Telnet, remote login, and other related commands
Remote Desktop and SMS experience
Understanding of networking technology at the physical (twisted pair, fiber optic) and logical (Ethernet,TCP/IP) level including the various supporting services and protocols (DNS, LDAP, NTLM, Kerberos, SMB,AFP)
Proficiency in MS OS: Office 2013 and above, Win2008 and above, Enterprise tools for OS deployment, software distribution, back-up and disaster recovery, client setups for Applications
Experience with Helpdesk systems, Remedy preferred
Ability to react to high priority problem calls, and interface with a variety of VIPs and clients
Excellent oral and written communication skills and the capability to produce detailed programmatic plans and resource assessments
Strong organizational skills; able to manage priorities and workflow
Valid Driver’s License
Secret clearance required, ability to obtain and maintain a Top Secret clearance.
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.
NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.
Job Category Information Technology
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 186271BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.