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  • Civil infrastructure opportunities, virtual careers fair, Thursday 2 April 2020, 10am-7pm BST, UK & Ireland, Register - #thisisaecom, Registrants must have the right to work in the UK & Ireland


    Virtual Careers Fair

    Thursday 2 April 2020, 10am-7pm


  • Serpentine Pavilion

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    Designed by Diébédo Francis Kéré

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  • Moses Mabidha Stadium

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  • Taizhou Bridge

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  • Connected and Automated Vehicles

    Expanding mobility options

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    We must consider the possible and not be limited by the tools and solutions available today. Our imagination and technical skills drive our solutions.

    Veronica Siranosian

    Director, AECOM Ventures

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f a company that is <a href="" target="_blank">pioneering the future </a>. Our teams around t
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Job Information

AECOM Back Office Manager in RENTON, Washington

United States of America - Washington, RENTON

Job Summary

AECOM is seeking a Back Office Manager for our Renton, Washington office.

This position manages daily operations of the back office through the utilization and scheduling of resources and other data available. Major responsibilities include overseeing daily operations of payment processing, customer correspondence, scanning, fulfillment, inventory management, Image Review processing, and Walk-In Center Operations. Effectively manages staff to ensure adequate coverage, performance, and contract KPI compliance.

Essential Duties and Responsibilities:

  • Understands program key metrics and reports on KPIs.

  • Identifies the signs that may indicate possible performance opportunities and what areas to focus on to improve these numbers.

  • Directs supervision of multiple supervisors with indirect supervision of CSRs.

  • Performs responsibilities in accordance with the organization's policies and applicable laws.

  • Interviews, hires and trains employees.

  • Plans, delegates and directs work as necessary.

  • Effectively uses verbal and written communication skills to convey business concepts, strategies and information in a manner that effectively supports the listener.

  • Manages personnel issues.

  • Provides employee performance appraisal as well as reward and disciplines employees.

  • Proficient at conflict management.

  • Addresses internal/external complaints and resolving problems.

  • Sets goals and career development opportunities for staff.

  • Balances financial bottom-line and quality customer service levels.

  • Performs other tasks as assigned.

Minimum Requirements


  • Bachelor's degree in business or management or demonstrated equivalent


  • Eight years of back office related experience including 3 plus years of experience in a management capacity.

  • One year of experience in a leadership position in a high-volume back office environment.

  • Understanding of effective human communication, interactions and dynamics

  • Strong time management skills, problem solving skills and analytical skills

  • Demonstrated productivity in a team environment, focusing on customer satisfaction

  • Computer proficient in MS Office

Preferred Qualifications

  • Experience managing a retail operation or live customer service operation.

  • Experience handling and reconciling cash transactions and deposit preparation.

  • Mail room and payment processing experience preferred.

Additional Information:

  • This position does not include sponsorship for United States work authorization.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Management

Business Line Construction Services

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 226263BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


Take the next step. Our professional lives are constantly evolving as we build on experience and take on new challenges. Find the opportunities and flexibility to keep you satisfied for the long term.


Craft / Trade

What you specialize in sets you apart. Your trade or craft can take you anywhere, and when you join a company with operations in 150 countries, you have unlimited opportunity to grow and excel.


Military / Veteran

Expand your career. We’re looking for passionate people ready to make an impact with the training, experience and perspective gained through military service.


Early Careers / Graduates

Meet the career of your dreams. Do you have your eye on the future and want to make a difference? We can help you turn knowledge gained through your education into limitless career potential.

Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

EOE including Disability/Protected Veterans
Accessibility/Reasonable Accommodations