AECOM Toll Supervisor in Orlando, Florida

Business Line Construction Services

Position Title Toll Supervisor

United States of America - Florida


Job Summary

AECOM/CFX is seeking a Full Time Toll Service Supervisor (TSS) to be based at both the Pine Hills and the Hiawassee Toll Plazas in Orlando, FL. The Toll Service Supervisor position requires the employee to work 32 hours on 3rd shift and 8 hours on 1st shift, for a total of 40 hours weekly.

Position Description or Typical Responsibilities:

  • Oversees and certify toll collection operations, including Electronic Toll and Traffic Management (ETTM) System use, accounting and deposit activities, and traffic control.

  • Schedules operations based on computer-generated staffing requirements, perform semi-annual performance evaluations, handle disciplinary actions, resolve disputes and ensure quality and courteous performance by the TSA’s.

  • Performs security and safety related duties as required by SOPs, including proper transfer of money.

  • The TSS will also be responsible for vault removal and replacement at the plaza locations.

  • Maintains traffic flow through toll facility. Monitors operation of toll collection equipment to ensure proper revenue collection.

  • As necessary, the TSS will make inspections of ramp locations and remove and replace ACM vaults at ramps.

  • Supervises all armored car revenue transactions.

  • Trains and supervises TSA’s and ensures that shift personnel report to duty as scheduled for shift start-up, shift changes, and shift relief at main plaza.

  • The TSS will also be responsible for the critique of individual TSA performance, provide training, enforce dress code, and ensure the safety of employees and customers.

  • The TSS will report directly to the TSM.

  • In the absence of the Toll Plaza Manager (TSM), the TSS is responsible for directly managing the daily operations of their assigned toll plazas and associated ramps.

  • The duties listed above cover the principle duties of the position and may not be all-inclusive. Employees are expected to do all assigned and/or requested job duties

Minimum Requirements


  • High school diploma or graduate equivalency (GED).


  • Must be able to effectively communicate with customers including providing directions and assisting with safety hazards.

  • Speak and understand English proficiently to effectively communicate with motorists and respond to inquires in a courteous, professional and helpful manner.

  • Must be knowledgeable of the roadways associated with the Central Florida Expressway Authority system.

  • Basic computer skills including, but not limited to knowledge of Microsoft Outlook, Word and Excel is required.


  • Must be willing to work all shifts, including weekends and holidays. The willingness to work other shifts and / or hours would be an asset.

  • Because of business necessity, a Toll Service Supervisor (TSS) may occasionally be assigned to work at a plaza other than his or her own home plaza.

  • Must have valid Florida driver’s license, available personal vehicle and current vehicle insurance.

  • Ability to perform arithmetic calculations

  • Ability to work under stress and in moments of crisis.

  • Ability to regularly lift up to 50 lbs.

  • Ability to regularly push/pull equipment, using proper device, weighing up to 250 lbs.

  • Ability to stand, for up to 8 hours.

  • Ability to climb stairs at least 16 times during an 8-hour shift.

  • Ability to stretch / reach on a repetitive basis for up to an 8-hour shift.

  • Ability to bend / stoop on a repetitive basis for up to an 8-hour shift.

  • Ability to move in a 90 degree fashion on a repetitive basis.

Preferred Qualifications

Preferred Requirements:

  • One or more years as a Toll Service Attendant within the last two years (recent experience).

  • Acting Toll Supervisor experience preferred.

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • This position does not include sponsorship for United States work authorization.

  • Relocation and per diem benefits are not available for this position.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 189155BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.