AECOM Toll Supervisor - Conway Toll Plaza in Orlando, Florida

United States of America - Florida, Orlando

Job Summary

AECOM / Central Florida Expressway (CFX) Toll Operations project is seeking a Toll Service Supervisor - 3rd Shift to be based at Conway Toll Plaza in Orlando, Florida. The Toll Service Supervisor position is TEMPORARY and the successful candidate must be willing to transfer to another shift(s) after the assignment comes to its end at the Conway Plaza - 3rd shift.

Position Description or Typical Responsibilities:

  • Oversees and certify toll collection operations, including Electronic Toll and Traffic Management (ETTM) System use, accounting and deposit activities, and traffic control.

  • Schedules operations based on computer-generated staffing requirements, perform semi-annual performance evaluations, handle disciplinary actions, resolve disputes and ensure quality and courteous performance by the Toll Service Attendant’s.

  • Performs security and safety related duties as required by standard operating procedures including proper transfer of money.

  • The Toll Service Supervisor will also be responsible for vault removal and replacement at the plaza locations.

  • Maintains traffic flow through toll facility. Monitors operation of toll collection equipment to ensure proper revenue collection.

  • As necessary, the Toll Service Supervisor will make inspections of ramp locations and remove and replace ACM vaults at ramps.

  • Supervises all armored car revenue transactions.

  • Trains and supervises TSA’s and ensures that shift personnel report to duty as scheduled for shift start-up, shift changes, and shift relief at main plaza.

  • The Toll Service Supervisor will also be responsible for the critique of individual TSA performance, provide training, enforce dress code, and ensure the safety of employees and customers.

  • The Toll Service Supervisor will report directly to the Toll Service Manager.

  • In the absence of the Toll Plaza Manager (TSM), the Toll Service Supervisor is responsible for directly managing the daily operations of their assigned toll plazas and associated ramps.

  • The duties listed above cover the principle duties of the position and may not be all-inclusive. Employees are expected to do all assigned and/or requested job duties

Minimum Requirements


  • High school diploma or graduate equivalency diploma (GED)


  • One or more years as a Toll Service Attendant within the last two years (recent experience)

  • 2 years of related experience


  • Must be able to effectively communicate with customers including providing directions and assisting with safety hazards.

  • Speak and understand English proficiently to effectively communicate with motorists and respond to inquires in a courteous, professional and helpful manner.

  • Must be knowledgeable of the roadways associated with the Central Florida Expressway Authority system.

  • Basic computer skills including, but not limited to knowledge of Microsoft Outlook, Word and Excel is required.


  • Must be willing to work all shifts, including weekends and holidays. The willingness to work other shifts and / or hours would be an asset.

  • Because of business necessity, a Toll Service Supervisor (TSS) may occasionally be assigned to work at a plaza other than his or her own home plaza.

  • Must have valid Florida driver’s license, available personal vehicle and current vehicle insurance.

  • Ability to perform arithmetic calculations

  • Ability to work under stress and in moments of crisis.

  • Ability to regularly lift up to 50 lbs.

  • Ability to regularly push/pull equipment, using proper device, weighing up to 250 lbs.

  • Ability to stand, for up to 8 hours

  • Ability to climb stairs at least 16 times during an 8-hour shift

  • Ability to stretch / reach on a repetitive basis for up to an 8-hour shift

  • Ability to bend / stoop on a repetitive basis for up to an 8-hour shift

  • Ability to move in a 90 degree fashion on a repetitive basis

  • Due to the nature of the work, candidate must be a US Citizen or Permanent Resident of the United States.

Preferred Qualifications

Preferred Qualifications:

  • Acting Toll Supervisor experience

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • This position does not include sponsorship for United States work authorization.

  • Relocation benefits are not available for this position.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future . Our teams the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Construction Services

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 204595BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.