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Job Information

AECOM Traffic Control Room Dispatcher in Ocoee, Florida

Job Summary

AECOM is actively seeking for a Traffic Management Center Dispatch Operator I for immediate employment.

The TMC Operator role is responsible for actively monitoring Florida’s Turnpike Roadway incidents and events impacting the 498-mile statewide toll road system. A TMC Operator aggressively detects incidents; provides timely, accurate traveler information to Florida’s Turnpike Enterprise customers. TMC coordinates with first responders on safe traffic incident management to comply with Florida’s Open Roads Policy goals and objectives.

The responsibilities include but are not limited to:

  • Responsible for monitoring the Turnpike roadways and verifying Turnpike-impacting incidents via CCTV cameras, Florida Highway Patrol radio and website, along with other confirmable traffic incident information resources.

  • Actively enter and maintain all incidents in SunGuide database accurately recording traffic incident status information.

  • Timely dissemination of information through utilization of ITS devices (Dynamic Message Sign, Highway Advisory Radio system, Citizens Band Radio Advisory System, Public Information Displays, 511, and email alerts) to Turnpike customers.

  • Inputting and activating ITS devices for FDLE approved Amber, Silver, and LEO Alerts.

  • Responsible for two-way radio, email and telephone incident notification to other districts and Turnpike personnel.

  • Activation and timekeeping of the Turnpike’s Rapid Incident Scene Clearance (RISC) program.

  • Contact the necessary on-call personnel (Roadway Maintenance or Construction) for incident scene needs as determined by the emergency guidelines documents.

  • Fill out Operations Management System (OMS) tickets accurately when Roadway Maintenance or Construction related damages or requests are made from an incident

  • Dispatching or the Turnpike Road Ranger Safety Patrol operators and monitoring the 800 MHz radio and ensure that all pertinent information is being logged in the SunGuide software.

  • Tracking the Turnpike’s Safety Patrol fleet via automated vehicle location and ensuring the safety of each stop by monitoring on camera.

  • Monitor the status of all ITS devices and systems and troubleshoot as necessary.

  • Report device and system outages to ITS Operations Team and document in the OMS system.

  • Answer after-hours facilities work order calls and document into the OMS system. Make emergency contacts as necessary for emergency facility issues.

  • Real-time quality control of information being displayed on DMS, PID, and Florida 511 website.

  • Answer public phone calls, which may include requests for information (toll rate, exits, etc.), or requests for Road Ranger service.

  • Touring cameras regularly to detect events as allowed by the incident workload on any given shift.

  • Answering phone calls and documenting SunGuide reports for ITS Maintenance contractors doing preventative maintenance and repairs to ITS field devices.

  • Awareness and management of special events that impact the Turnpike roadways.

  • Daily review of the shift change report and ITS help desk report.

AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Minimum Requirements

  • High School Diploma or GED

  • Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)

  • Must pass a pre-employment drug screen.

  • Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

  • Constantly operate a computer and other monitoring equipment

Preferred Qualifications

  • Knowledge of major local roads

  • Experience in a call center, control center or dispatch center environment.

  • Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers.

  • Ability to work in a fast-pace, high-energy environment.

  • Ability to perform real-time activities, prioritize tasks and complete them within a defined period of time.

  • Ability to effectively utilize a two-way radio system.

  • Ability to read and interpret technical documents such as TMC rules, operating procedures or other traffic related documents.

  • Ability to communicate effectively with Turnpike employees.

Additional Information:

  • Sponsorship opportunities for US Employment Authorization are not available for this role.

  • Relocation assistance is not available for this role.

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 266638BR

Additional Locations US - Ocoee, FL - FL Tpk Milepost 263

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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