AECOM TMC Operator 1 in Ocoee, Florida
United States of America - Florida, Pompano Beach
AECOM is actively seeking for a Traffic Management Center Dispatch Operator I for immediate employment.
The TMC Operator role is responsible for actively monitoring Florida’s Turnpike Roadway incidents and events impacting the 498-mile statewide toll road system. A TMC Operator aggressively detects incidents; provides timely, accurate traveler information to Florida’s Turnpike Enterprise customers. TMC coordinates with first responders on safe traffic incident management to comply with Florida’s Open Roads Policy goals and objectives.
The responsibilities include but are not limited to:
Responsible for monitoring the Turnpike roadways and verifying Turnpike-impacting incidents via CCTV cameras, Florida Highway Patrol radio and website, along with other confirmable traffic incident information resources.
Actively enter and maintain all incidents in SunGuide database accurately recording traffic incident status information.
Timely dissemination of information through utilization of ITS devices (Dynamic Message Sign, Highway Advisory Radio system, Citizens Band Radio Advisory System, Public Information Displays, 511, and email alerts) to Turnpike customers.
Inputting and activating ITS devices for FDLE approved Amber, Silver, and LEO Alerts.
Responsible for two-way radio, email and telephone incident notification to other districts and Turnpike personnel.
Activation and timekeeping of the Turnpike’s Rapid Incident Scene Clearance (RISC) program.
Contact the necessary on-call personnel (Roadway Maintenance or Construction) for incident scene needs as determined by the emergency guidelines documents.
Fill out Operations Management System (OMS) tickets accurately when Roadway Maintenance or Construction related damages or requests are made from an incident
Dispatching or the Turnpike Road Ranger Safety Patrol operators and monitoring the 800 MHz radio and ensure that all pertinent information is being logged in the SunGuide software.
Tracking the Turnpike’s Safety Patrol fleet via automated vehicle location and ensuring the safety of each stop by monitoring on camera.
Monitor the status of all ITS devices and systems and troubleshoot as necessary.
Report device and system outages to ITS Operations Team and document in the OMS system.
Answer after-hours facilities work order calls and document into the OMS system. Make emergency contacts as necessary for emergency facility issues.
Real-time quality control of information being displayed on DMS, PID, and Florida 511 website.
Answer public phone calls, which may include requests for information (toll rate, exits, etc.), or requests for Road Ranger service.
Touring cameras regularly to detect events as allowed by the incident workload on any given shift.
Answering phone calls and documenting SunGuide reports for ITS Maintenance contractors doing preventative maintenance and repairs to ITS field devices.
Awareness and management of special events that impact the Turnpike roadways.
Daily review of the shift change report and ITS help desk report.
At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.
On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.
We are proud to be recognized for excellence:
Fortune ’s World’s Most Admired Companies – 2014-2020
#1 in Transportation and General Building in Engineering-News Record 's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”
VIQTORY 2020 Military Friendly® Gold Employer
Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019
High School Diploma or GED
Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)
Must pass a pre-employment drug screen.
Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts
Knowledge of major local roads
Experience in a call center, control center or dispatch center environment.
Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers.
Ability to work in a fast-pace, high-energy environment.
Ability to perform real-time activities, prioritize tasks and complete them within a defined period of time.
Ability to effectively utilize a two-way radio system.
Ability to read and interpret technical documents such as TMC rules, operating procedures or other traffic related documents.
Ability to communicate effectively with Turnpike employees.
What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Transportation Operations Management / Traffic Monitoring
Business Line Transportation
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 255198BR
Additional Locations US - Ocoee, FL - FL Tpk Milepost 263
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.