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down to not only <a href="" target="_blank">delivering a better world </a>, but working to “ma
company that is <a href="" target="_blank">pioneering the future </a>. Our teams around t
e that champions <a href="" target="_blank">inclusion, diversity </a> and overall <a href="" target="_blank">employee well-being </a> through programs su
leadership. Our <a href="" target="_blank">core values </a> define who we are,

AECOM Director of Operations, Northeast Region in New York City, New York

United States of America - New York, New York City

Job Summary

AECOM is actively seeking a creative, highly talented Northeast Director of Operations for immediate employment in the New York, NY office. The Northeast Director of Operations will report directly to the Northeast Regional Business Line Leader (RBLL).

AECOM’s Buildings + Places business line is dedicated to excellence and integrated design solutions. We offer exciting work, great clients and an award-winning portfolio. With a range of expertise from strategy through project realization, the connections we make among people and places provide new insight to better outcomes for clients and communities. Better outcomes grow economies, protect natural systems, conserve natural resources, make societies more equitable and make people healthier and happier. Our expertise includes economic and development planning, master planning, urban planning, architecture, interiors, building engineering, strategy, and landscape architecture. AECOM’s teams are leading the industry with visionary and forward-thinking projects such as the Golden 1 Center in Sacramento, CA; multiple projects at the World Trade Center, New York, NY including Liberty Park; the Lower Manhattan Coastal Resilience, NY; the San Diego Waterfront redevelopment, and the LA 2024 Olympic bid. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Primary Responsibilities: Day-to-day operational management of the Northeast Region; ensures a safe and healthy work environment. Plans for and directs operations for the Region, providing operational, project delivery, and technical leadership which includes: project management and delivery, technical excellence, client satisfaction, quality, safety, resource allocation, and employee development and training. Initiates and maintains extensive contacts with senior level region, business line and technical experts within the company and with other organizations and companies. Responsible for the health, safety, and well-being of employees and the projects and programs managed. A member of the Regional Management Team, focused on optimizing the overall performance of the region.

  • Analyzing operational performance within B+P and proactively identifies areas of improvement; this includes analyzing key KPIs such as utilization, gross margin, SG&A, EBITA and DSO

  • Core competencies in professional staff development, mentorship, and retention are critical. In an operations role, supports the continued growth and development of a professional environment for a creative enterprise, built on design and delivery excellence.

  • Collaborate with all discipline teams, including Architecture, Interiors, Building Engineering, Consulting, and Strategy, on delivery of business plans

  • Working with managing principals, finance and accounting to forecast volume of work and identify deviations from plan/outlook

  • Provides the RBLL/Northeast B+P Leadership Team support in developing the annual budget and preparing the financial outlook and other financial performance forecasts

  • Partnering with Financing/Project Controls to continuously improve operational excellence and be expected to act in a leadership role to drive improvement

  • Communicates with staff to ensure that all initiatives are delivered and executed in a positive and effective manner

  • Acting as Delivery Excellence and Deliver to Win area coordinator

Project Delivery

Primary Responsibilities: Client leadership, project management for key projects: Including project leadership, project reviews, quality assurance/control; Margin achievement and preservation; Technical expertise and best practices; Client satisfaction. Responsible for project delivery and client service: Project staffing, workload balancing, and technical work in accordance with client expectations, contract scope of work and budget, and to company, professional, quality, safety and legislative standards. Responsible for effective project reviews and ensures quality assurance/control and compliance. Develops technical standards and implements best practices. Acts as an advisor to clients and acts as an advisor to others on client expectations, project delivery, technical practice and business units. Serves as top advisor on projects of large scope and complexity.


Primary Responsibilities: Hiring, development, management, deployment, retention and engagement of employees. As the Leader of Project Management, the Director of Operations assists with the recruitment, management, leadership and development of a team of project management/delivery and technical professionals specific to a business unit. Builds high performance, collaborative teams who demonstrate a strong focus on clients, a commitment to excellence and innovation, and strong employee engagement. Champions the Performance + Rewards program and succession planning processes. Ensures that AECOM programs such as Sustainability, Corporate Social Responsibility, Diversity and Inclusion, and Ethics & Compliance are a significant part of the organizational culture. Direct Reports Department/Area Managers, and may include technical, professional, project delivery and/or project/program managers.

Direct Reports

Department/Area Managers, and may include technical, professional, project delivery and/or project/program managers.

Minimum Requirements

  • Bachelor's Degree in related field

  • 12+ years of experience or demonstrated equivalency of experience and/or education, including 4 years of leadership with four years in an operations role

  • Proven delivery as Project Manager on large complex projects

  • Proven record of delivery work, managing teams, and development of a collaborative practice

  • Collaborative style; team player

  • Willingness to see opportunity and act

  • Ability to lead and be decisive; strategic mindset

  • Proven financial and operational acumen

Preferred Qualifications

  • AutoCAD, 3D Visualization such as SketchUp, Rhino and Lumion – skills preferred

  • NCARB and LEED AP – preferred

  • Masters Degree – preferred

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 206311BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.



Take the next step. Our professional lives are constantly evolving as we build on experience and take on new challenges. Find the opportunities and flexibility to keep you satisfied for the long term.


Craft / Trade

What you specialize in sets you apart. Your trade or craft can take you anywhere, and when you join a company with operations in 150 countries, you have unlimited opportunity to grow and excel.


Military / Veteran

Expand your career. We’re looking for passionate people ready to make an impact with the training, experience and perspective gained through military service.


Early Careers / Graduates

Meet the career of your dreams. Do you have your eye on the future and want to make a difference? We can help you turn knowledge gained through your education into limitless career potential.

Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.