Job Information
AECOM Director of Operations, Buildings + Places in Mississauga, Ontario
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM Buildings + Places is seeking a Director of Operations.
Reporting directly to the Chief Operating Officer and working closely with the Regional Business Line Leader for Buildings + Places (B+P), the Director of Operations is responsible for planning and directing operations for the B+P business line in Canada Region providing operational, project delivery, and technical leadership which includes: project management and delivery, technical excellence, client satisfaction, quality, safety, resource allocation, and employee development and training.
Listing of essential duties and responsibilities:
Working with the RBLL in identifying, development and implementing B+P Canada’s objectives and strategies, setting up KPIs , guidelines and targets.
Provide a broad business perspective and be a constructive participant in the overall management of the BL.
Working with the Operations Managers in the identification, establishment and implementation of office strategies to maximize NSR, EBITA and secure cash flow.
To provide guidance, direction and support to the Ops Managers on the performance of their duties.
Overseeing financial tools necessary to monitor anticipated and actual business operations, identifying operational opportunities concerns and projections.
Partner with Finance to monitor project delivery performance toward ensuring that annual financial goals and operational excellence is achieved.
Actively contribute to win strategies and successful project execution, being involved at a ‘Hands -On’ level in key pursuits as needed and on projects should issues impacting client satisfaction or project management best practices escalate.
Represent the BL through attendance at key industry and community events.
Support and drive corporate and BL initiatives and policies.
Ensuring corporate and BL compliance with H&S, Ethics, etc.
Analyzes operational performance for every market sector within the regional Business Line and proactively identifies areas of improvement; this includes analyzing key KPIs such as utilization, gross margin, SG&A, EBITA and DSO.
Collaborates with all disciplines in the Region on delivery of business plans.
Works with business unit leaders and finance and accounting to forecast volume of work and identify deviations from plan/outlook.
Provides the Leadership Team support in developing the annual budget and preparing the financial outlook and other financial performance forecasts.
Partnering with Finance/Project Controls to continuously improve operational excellence and acts in a leadership role to drive improvement.
Communicates with staff to ensure that all initiatives are delivered and executed in a positive and effective manner.
Responsible for project delivery and client service: project staffing, workload balancing, and technical work in accordance with client expectations, contract scope of work and budget, and to company, professional, quality, safety and legislative standards.
Core competencies in professional staff development, mentorship, and retention are critical. In an operations role, supports the continued growth and development of a professional environment for a creative enterprise, built on design and delivery excellence.
Knowledge, Skills and Abilities General:
Supports the Regional Business Line Leader (RBLL) for the business line and the COO for the region to effectively manage the operational and financial performance
Functional Knowledge:
Develops technical standards and implements best practices.
Acts as an advisor to clients and acts as an advisor to others on client expectations, project delivery, technical practice and business units. Serves as top advisor on projects of large scope and complexity.
Business Expertise:
Requires expertise in Operations and Project Delivery
Leadership:
Builds high performance, collaborative teams who demonstrate a strong focus on clients, a commitment to excellence and innovation, and strong employee engagement.
Impact of Position on the Business:
As a member of the regional operational leadership team, focuses on optimizing the overall performance of the region.
Interpersonal Skills:
Initiates and maintains extensive contacts with senior level region, business line and technical experts within the company and with other organizations and companies. Acts as an advisor to clients and acts as an advisor to others on client expectations, project delivery, technical practice and business units.
Qualifications
Minimum Requirements
In order to be considered for the position, candidates must have, at a minimum:
No less than a Bachelor's degree in Architecture, Interior Design, Building Engineering, Planning or related field and 12 years of relevant experience in the Design and Building industry, including 4 years of leadership experience.
Demonstrated equivalency of experience and/or education may be considered.
See preferred qualifications below.
Preferred Qualifications
15 years of increased supervisory, management and operational/financial experience. Industry related experience is essential.
Excellent supervisory and leadership skills, including strong interpersonal and communication skills.
Strong business acumen with the ability to identify, develop and plan business strategy efforts and analyzing business results based on a strong understanding of the AEC industry.
Proven ability to implement key initiatives in a manner which facilitates teamwork and goal attainment.
Experience in the Design and Building industry an asset
Proven delivery as Project Manager on large complex projects
Proven record of delivering work, managing teams, and development of a collaborative practice
Collaborative style; team player
Willingness to see opportunity and act
Ability to lead and be decisive; strategic mindset
Loves challenge
Proven financial and operational acumen
Additional Information
Relocation is not available for this position.
Sponsorship for Canadian employment authorization is not available for this position.
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10093666
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: Canada
Career Area: Business Management
Work Location Model: Hybrid