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Job Information

AECOM Traffic Management Center Control Room Operator in Milwaukee, Wisconsin

Job Summary

AECOM is seeking a Traffic Management Center Control Room Operator based in Milwaukee, WI

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.


  • As populations grow, so do demands for safe, expedient and cost-effective transportation. AECOM’s Transportation business line partners with clients around the world to build, modernize and expand transportation projects that carry all of our communities into the future — safely and reliably.

  • We use our extensive knowledge in planning, designing and managing transportation systems — as well as restoring and replacing aging infrastructure — to help our public and private clients find smarter, more advanced ways to move people across cities, countries and continents.

  • Our integrated approach and social responsibility have earned us the trust of local municipalities, government agencies, commercial clients and public-private partnerships. Our expertise and global reach enable us to deliver high-quality solutions for our clients that pave the way for long-lasting benefits to society.

Job Summary/Responsibilities

  • Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.

  • Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs

  • Regular communication with first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.

  • Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety

  • Maintaining traffic incident reports for incidents occurring on WI state highways.

  • Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.

  • Providing real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.

  • Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices

  • Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources

  • Responsible for the quality, accuracy and timeliness of all information disseminated.

  • Attend trainings and staff meetings as requested possibly outside of normal schedule

  • Other duties as assigned

Minimum Requirements

  • High School Diploma or GED equivalent

Preferred Qualifications

  • Good interpersonal skills

  • Strong, accurate data entry skills

  • Ability to work in a team environment under stressful conditions

  • Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization

  • Ability to communicate clearly both in writing and verbally

  • Ability to work calmly and accurately under pressure

  • Ability to work on a shift basis at a 24/7/365 operation center that may include weekends, holidays, and coverage outside of regularly scheduled hours

  • Skilled in the use of Windows based applications including Outlook, Word and Excel

  • Geographic familiarity with WI state highway system

Additional Information

  • Sponsorship is not available for this position

  • Relocation is not available for this position.

  • AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, retirement benefits, voluntary benefits, perks, wellness and global well-being, and global EAP, Business Travel and Service Awards programs.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 256132BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.