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Serpentine Pavilion

Fusing art, architecture and engineering

Designed by Diébédo Francis Kéré

United Kingdom

Good engineering is about observing, questioning and communicating to truly understand what’s at the heart of each project.

Amy Koerbel

Structural Designer, Buildings + Places

Moses Mabidha Stadium

Focusing on legacy, culture and location

South Africa

Contributing to projects that meld awe-inspiring design with economic and civic benefits is the ultimate career satisfaction.

Tim Ter Haar

Managing Director, Buildings + Places

Bloomberg European Headquarters

Encouraging cooperation and collaboration

United Kingdom

Our in-house expertise and wealth of knowledge across disciplines enable delivery of the most complex projects.

Coralie Soudee

Associate, Commercial Cost Management

Taizhou Bridge

Connecting with long-span suspension


In my work, I cross vast continents in search of new frontiers in bridge engineering. Bridges connect people and places, both physically and emotionally.

Dr. Robin Sham, CBE

Managing Director, Transportation

Connected and Automated Vehicles

Expanding mobility options

United States

We must consider the possible and not be limited by the tools and solutions available today. Our imagination and technical skills drive our solutions.

Veronica Siranosian

Director, AECOM Ventures

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Job Information

AECOM Manager, Collaboration Services in Houston, Texas

United States of America - California, Los Angeles

Job Summary

AECOM is seeking a Manager, Collaboration Services to support our Corporate IT team. This is a primarily virtual/remote position that can be based from a variety of locations in North America or Europe.


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustainingdisaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Named one of Fortune magazine's "World's Most Admired Companies" for the sixth consecutive year

  • Ranked #1 in Engineering News-Record ’s 2020 “Top 200 Environmental Firms”

  • Ranked #1 in Transportation and General Building in Engineering News-Record ’s 2020 “Top 500 Design Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

This is a Manager, Collaboration Services role with responsibility and accountability for the Collaboration services provided in AECOM as part of the digital transformation efforts and implementing multiple IT project initiatives.

The primary role is to serve as a solutions expert; to analyze and solve collaboration problems, validate and implement cost-effective solutions, and provide support for the efficient daily operations

  • Technical lead in complex global collaboration projects. Ensure solution is consistent with AECOM standards

  • Collaboration technologies today include Email (Office365), Conferencing (Office365), Data sharing (Office365), Video Conferencing (Cisco), Voice/Telecommunication (Cisco), AV (multiple) and other collaboration solutions for our “new” remote way of working

  • Work closely with AECOM’s outsource partner(s) and PMO teams to ensure execution of the projects is going to plan

  • Analyze business challenges and recommend practical technical solutions that meet objectives of time and budget

  • Collaborate with other team members in the Infrastructure team to develop long term enterprise infrastructure strategy

  • Work closely with our Digital, Business and Corporate team(s) to ensure Collaboration solutions are developed for the different use cases and regional needs

  • Work closely with the Business Relationship Managers (BRMs) to ensure solutions are meeting business objectives and to resolve any day-to-day operational issues

  • Collaborate with AECOM’s outsource partner to identify solutions for any long standing collaboration and infrastructure “problems”

  • Work closely with Corporate Communications to assist with User communications and change management

  • Manage issues, risks, and changes using appropriate and agreed upon processes and tools established within the AECOM PMO.

  • Communicate status on projects and issues to AECOM leadership as established.


  • Proven ability to effectively manage multiple tasks at various stages of completion.

  • Strong facilitation skills; communicates effectively with the project team and the business to identify needs and evaluate alternative solutions as required.

  • Proven ability to “sell” management on solutions

  • Excellent written and verbal communication skills. Communicate effectively with business users, peers and senior management.

  • Strong understanding of various technologies specifically in the coll (server, storage, networking, voice, cloud) but also understand the interactions with applications and databases.

Level specific responsibilities:

  • May manage projects and personnel.

  • Oversees the administration and maintenance of the company’s infrastructure and directs, leads and manages as necessary.

  • Works with diverse business groups and customers to implement strategic objectives for the IT organization.

  • Plans and implements improvements in all areas of IT responsibility.

  • Mentors and encourages development of junior level employees to take responsibility for their development within the company.

  • Reports to an Sr. IT Director

Minimum Requirements

BA/BS in Computer Science or related discipline plus 8 years of relevant experience or demonstrated equivalency of experience and/or education.

Preferred Qualifications

  • Advanced technical degree or related certifications

  • Office365 knowledge/experience is desired

  • Cloud experience a bonus, including moving technologies to the cloud.

  • Demonstrated proficiency in multiple infrastructure streams – server, storage, backups, voice and network

  • Understanding of basic information security protocols.

  • Demonstrated proficiency in use of project planning tools (MS Project, Smartsheet, Primavera P6, etc.)

  • 10+ years of experience in an Infrastructure based role, preferably in a large IT organization

  • Leading large enterprise project experience ranging from $1million+.

  • Proven leadership experience with the ability to mentor/coach team in senior or lead capacity.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Information Technology

Business Line Corporate

Business Group Corporate

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 249086BR

Additional Locations CA - Toronto, ON - 1200 Markham Road, UK - London - Aldgate Tower, US - Boston, MA - One Federal St, US - Chicago, IL - 303 E Wacker Drive, US - Denver, CO - 7595 East Technology Way, US - Houston, TX - 19219 Katy Freeway, US - New York, NY - 125 Broad Street

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.