AECOM Case Manager – Disaster Recovery Center in Virgin Islands,

Business Line Water

Position Title Case Manager – Disaster Recovery Center

United States of America - Virgin Islands

Virgin Islands

Job Summary

AECOM is actively seeking a highly talented and motivated Case Manager – Disaster Recovery Center for immediate employment in the US Virgin Islands Office.

Case Managers accomplish clients' case management by assessing needs; monitoring and evaluation progress, facilitating interaction with multiple service providers; providing continuity throughout program participation; and ensuring clients are engaged and knowledgeable of program.

The Case Managers are customer-facing roles, as well as positions that will require close coordination with a Customer Service team that will field inbound calls from residents of the USVI. Between two and six case managers will report to a single Case Manager Deputy/Lead. Deputies will report to a single Case Management Supervisor.

The responsibilities of this position include, but are not limited to:

  • Determine clients' eligibility to participate in the program by completing intake interviews, and reviewing records and applications

  • Coordinating services being provided; arranging resources

  • Monitoring cases through to completion; obtaining additional resources; intervening in crises; providing personal support to cases as needed

  • Maintaining clients' records by compiling case notes; logging events and progress using program software

  • Regularly communicating progress by participating in weekly case management reviews

  • Preparing cases for close-out by coordinating program requirements

  • Enhances department and organization reputation by accepting ownership for work; engages, educates and advocates for the client and the program; seeks ways to improve services and explores opportunities to add value to job accomplishments

Case managers will work directly with a community that has been devastated by two hurricanes. Consideration, kindness, effective communication and timely work are essential. This role will make a difference in people’s lives and their ability to return to their homes.

Minimum Requirements

  • High School Diploma or GED

  • 2 years’ work experience in customer-facing jobs requiring communications to both internal and external customers and entities (vendors, etc.)

  • Must pass a State and Federal criminal history/security background check

  • Must participate in and successfully complete a post-offer, pre-employment fitness for duty questionnaire

  • Physically able, with or without an accommodation, to work in indoor and outdoor environments; variable outdoor conditions include uneven terrain, heat, moisture, and dust. Position requires frequent keyboard/mouse operations and repetitive or fine hand movements; occasionally operating vehicles, climbing stairs, and lifting less than 25-50 pounds; rarely working with arms above shoulder level, repetitive bending/stooping, standing/walking, and working at heights. Office Case Managers will spend much time in the office, conducting data-entry and engaging in repetitive fine movements (keystrokes, data entry); computer glare/long periods of screen-time; there may be some field work, which could include over-water travel (in boats), walking to/from docks or piers, to residential locations on gravel, or loosely graded roadways; some foot traffic around various types of debris, and wearing associated personal protective equipment (i.e., gloves, safety glasses/goggles, safety shoes/boots, and hard hat)

  • Excellent English language proficiency in both verbal and written communication

  • Must possess and demonstrate professional integrity

  • Must have excellent listening skills and an ability to process and translate customers’ needs identified through intake calls, into individuals management cases for each outward facing customer/resident, with a high attention to detail

  • Must possess strong organizational skills, including the ability to document case details consistently, thoroughly, and quickly using program software

  • Demonstrated ‘people skills,’ including the ability to interact effectively with the general public, contractors, inspectors, and other service-providers in a professional manner

  • Must demonstrate a high attention to customer service in all interactions with public, including maintaining a calm and professional demeanor, and demonstrating the ability to resolve conflict quickly and effectively

Preferred Qualifications

  • Case Management

  • People Skills…ability to adapt style to variety of people; capable of interacting effectively with general public, contractors, inspectors and all service providers

  • 2+ years of work experience in client facing jobs requiring communications to both customers and outside entities (vendors, etc)

  • Strong Documentation Skills…capturing details accurately and coherently

  • Ability to analyze multiple data elements

  • Resolving Conflict…ability to resolve conflict quickly and effectively

  • Connecting with the community

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Administrative Support / Secretarial

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Temporary

Requisition/Vacancy No. 181594BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.