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AECOM Careers. Work with us. Change the world. We believe infrastructure has the power to uplift communities and improve people's lives.

Job Information

AECOM Operational Excellence Consultant (People & Culture / Facilitation) in Glasgow, United Kingdom

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

To support delivery and development of a top performing Operational Excellence capability within the Advisory Services group that wins and delivers high value consultancy projects across a broad range of industries integrating continuous improvement thinking across all the work that we deliver. We are currently recruiting for a Operational Excellence Consultant with experience in collaboration frameworks (i.e. ISO 44001, High Performing Teams models, etc) and strong facilitation skills applied to improvement and change initiatives in the virtual environment, face-to-face and hybrid. Awareness and knowledge of lean methodologies, collaborative working, collaborative planning, and continuous improvement is a plus.

Job Duties:

The Business Transformation team is a key part of the Advisory Services of B+P (Buildings and Places) and as a member of the team you will:

  • Support delivery of value propositions mainly for collaboration and professional facilitation but could also support change, lean, agile and other operational excellence capabilities.

  • Improve the way facilitate in the virtual, hybrid and face to face environment.

  • Help develop our professional facilitation solutions offering.

  • Work with the People & Culture lead to enhance the maturity of our solutions offerings

  • Support the development of thought leadership that sets AECOM apart from its competitors.

  • Support in the delivery and development of best practice methods and standards for collaboration & facilitation in the context of operations & infrastructure projects and programmes

  • Maintain a network throughout AECOM to adopt operational excellence and collaboration practices into delivery of their projects and with their clients.

  • Maintain client relationships through project delivery and in support of business development.

  • Ensure you deliver projects professionally an execute to quality, cost and time.

  • Champion a culture of safety


  • You will be an experienced facilitator with awareness of change, lean, continuous improvement and process optimisation demonstrating excellent people skills.

  • You will have experience in complex multidisciplinary collaborative environments.

  • You will be able to help a group of individuals to work together effectively and efficiently. This may involve helping the group to establish goals, develop team culture, high performing teams, ways of working, enhance governance, develop plans, and make decisions.

  • You will be responsible for facilitating meetings, workshops, or other events, and may use a variety of techniques and tools to engage participants and ensure that the event is successful.

  • You will have experience in leading the facilitation of interdisciplinary collaborative sessions / workshops with internal and external customers

  • You will be willing to work in a consulting capacity and develop stakeholder relationships.

  • You will have a some understanding of change methodologies

  • You will be able to demonstrate a background of being involved in preparing, delivering and preparing outputs of a workshop

  • You will demonstrate initiative and a desire for dealing with complex problems, especially helping teams hold difficult conversations

  • You will be able to listen to clients, understand and relate their requirements for our services.

  • You will be flexible and willing to work away from the office to meet our client or business demands.

  • We envisage that the role will be based in either our Birmingham or Swindon offices, however there will be a need for regular travel to other locations, mainly across the UK, but also Europe and further afield as required.


Additional Information


AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10101975

Business Line: B&P - Buildings & Places

Business Group: DCS

Strategic Business Unit: Europe & India

Career Area: Quality

Work Location Model: Hybrid