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Contributing to projects that meld awe-inspiring design with economic and civic benefits is the ultimate career satisfaction.

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Managing Director, Transportation

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Expanding mobility options

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We must consider the possible and not be limited by the tools and solutions available today. Our imagination and technical skills drive our solutions.

Veronica Siranosian

Director, AECOM Ventures

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any leadership. Our <a href="" target="_blank">core values</a> define who we are,
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Job Information

AECOM Traffic Monitoring Operator in Detroit, Michigan

United States of America - Michigan, Detroit

Job Summary

AECOM is actively seeking a highly motivated Traffic Monitoring Operator for immediate employment. The Traffic Monitoring Operator position will be based in the southeast Michigan area and will work out of client traffic operations center facilities. Traffic operations centers provide a centralized location for stakeholder communications, information dissemination, asset management, and traffic monitoring. The applicant will need to be professional, self-motivated, resourceful, and able to successfully execute various tasks in a fast-based environment with ever changing priorities.


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Named one of Fortune magazine's "World's Most Admired Companies" for the sixth consecutive year

  • Ranked #1 in Engineering News-Record’s 2020 “Top 200 Environmental Firms”

  • Ranked #1 in Transportation and General Building in Engineering News-Record’s 2020 “Top 500 Design Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

About DCS—Transportation

  • As populations grow, so do demands for safe, expedient and cost-effective transportation. Our Transportation business line partners with clients around the world to build, modernize and expand transportation infrastructure and deliver advanced mobility solutions to carry our communities into the future — safely, equitably and reliably.

  • We combine our extensive planning, design, construction and asset management experience with advanced technologies and innovations to help our public and private clients restore or replace their aging transportation infrastructure, and find smarter, more effective ways to move people and goods across our cities, countries and continents.

  • Our integrated approach and social responsibility have earned us the trust of local municipalities, government agencies, commercial clients and public-private partnerships. Our expertise and global reach enable us to deliver high-quality solutions for our clients that pave the way for long-lasting benefits to society.

Traffic Monitoring Operators assess large volumes of data, both static and real-time, from a wide variety of sources, looking to detect roadway incidents, congestion, or evaluate equipment configuration. Traffic Monitoring Operators monitor road sensor data and confirm the data using closed-circuit television (CCTV) video. Effective communication is an important part of this process, as Traffic Monitoring Operators maintain written and verbal communications with field technicians, engineers, first responders, public service agencies, and the motoring public. Once assessment is complete, Traffic Monitoring Operators determine the facts and severity of traffic incidents and prepare the information for dissemination to the motoring public. In addition, Traffic Monitoring Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including social media and text messages.

Traffic Monitoring Operators may be required to work weekends, major holidays, and overnight shifts, as typically assigned. A typical daily office schedule will be set; however, the applicant will be expected to work additional hours either before or after the typical shift, as needed.

The general responsibilities of this position include, but are not limited to:

  • Monitor traffic detectors and sensors, central systems and automated traffic management systems, crowd-sourced information, CCTVs, and first responder communications for identification, verification, and rectification of roadway incidents, congestion, and device deficiencies

  • Disseminate traffic information through multiple communication methods, including telephone, e-mail, instant messaging, and social media

  • Send incident notifications in real-time and follow-up notifications regarding incident updates and clearance

  • Maintain current work orders for ITS equipment and service requests for traffic operations

  • Communicate with engineers, technicians, local and state transportation agency personnel, regional contacts, first responders, and other public safety agencies across the region

  • Verify and compare deployed traffic signal timing plans for accuracy

  • Deploy predeveloped traffic signal timing plans to alleviate anticipated changes to traffic volumes or real-time congestion

  • Utilize central traffic signal systems to integrate new devices, obtain historical traffic operations records, and troubleshoot ITS equipment

  • Develop graphs, charts, tables, maps, and descriptive statistics for the investigation of traffic operations and ITS equipment performance

Minimum Requirements

  • High School degree or equivalent GED

Preferred Qualifications

  • Traffic Operations Center/Traffic Management Center knowledge and/or 4 years of related experience

  • Computer proficiency: Windows environment, Microsoft Office (Word, Excel, Power Point, Outlook, Access) and ability to maintain in adherence with an organized project file management structure

  • Ability to synthesize information from multiple, diverse, and simultaneous inputs, including automated road sensor data, 2-way radios, on-site stakeholders, CCTV cameras, and computer databases

  • Ability to manipulate, manage, and process data

  • Ability to professionally communicate with the public regarding operational concerns on roadways in a layperson manner

  • Michigan Driver’s License in good standing

  • Demonstrates and understands worksite safety

  • Ability to work calmly and accurately under pressure

  • Ability to communicate clearly, organize correspondence, convey urgency, and document decisions made to project management

  • Ability to meet rigorous attendance standards

  • Ability to efficiently and effectively speak, read, and write on technical topics in the English language

  • Ability to maintain a high level of self-motivation and resourcefulness

  • Ability to adhere to a variety of project specific operational policies and protocols

  • Multi-tasker

Additional Information

  • Sponsorship is not offered for this role.

  • Relocation assistance is not available for this position.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 249825BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.