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Job Information

AECOM Control Room Operator in Des Moines, Iowa

Job Summary

AECOM is seeking highly motivated and dependable Control Room Operators to staff a traffic operations control room in Ankeny, Iowa. Applicants will need to be professional, reliable, self-motivated, and able to follow strict standard operating procedures. The qualified applicant will need to clearly demonstrate their knowledge of Iowa’s Interstate and arterial road network and a basic proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment, which may include weekend, night, and holiday shifts.

These positions are responsible for monitoring, detecting, and reporting traffic incidents on Iowa’s roadways, and coordinating with response agencies to manage the clearance of traffic incidents. The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders. Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets.


At AECOM, we're delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy.

We're one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Summary

Control Room Operators execute their responsibilities from a Traffic Management Center (TMC), located in Ankeny, Iowa. The environment is a technological hub for traffic operations, which uses a variety of different technologies for the purpose of enhancing safety and mobility.

Other responsibilities include:

  • Managing and logging traffic incidents in an advanced transportation management system software

  • Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.

  • Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)

  • Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status

  • Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes.

  • Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination

Minimum Requirements

  • High School Diploma or GED equivalent

  • Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process

  • Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

  • Constantly operate a computer and other monitoring equipment

Preferred Qualifications

  • Associate’s degree

  • Knowledge of two-way communication systems; radio and telecommunications experience

  • Geographic familiarity with regional freeway system and arterial roads

  • Knowledge of incident management response techniques and municipality and area traffic management organizations

  • Emergency Operations Center knowledge and/or experience

  • Good interpersonal skills

  • Strong, accurate data entry skills

  • Ability to work in a team environment under stressful conditions

  • Must be able to work in a Control Room work environment

  • Ability to perform effectively in a fast paced environment requiring high level of multi-tasking

  • Ability to communicate clearly both in writing and verbally

  • Ability to synthesize information from multiple, diverse and simultaneous inputs

  • Ability to work calmly and accurately under intense pressure

  • Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance. Schedules will vary.

  • Basic skill proficiency in the use of Windows based applications including Outlook, Internet Explorer, Word, and Excel

Additional Information:

  • Sponsorship for US employment authorization is not available for this position.

  • Relocation is not available for this position.

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 269056BR

Additional Locations US - Des Moines, IA - 500 SW 7th St

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.