AECOM General Clerk II in Dallas, Texas
Business Line Government
Position Title General Clerk II
United States of America - Texas
AECOM is actively seeking an Information Specialist to provide Call Center support. The position will be located in Dallas, TX.
Contributes to the credibility and effectiveness of the program
Acts as a first line contact for call resolution
Independently responds to a wide variety of general and intermediate questions related to the program's mission, function, and, organization.
Retrieves and analyzes information from a variety of electronic and hard copy sources to provide complete and accurate answers to callers.
May be required to adapt the material to specific situations or select from several methods defined in the material
Identifies complex or confidential calls and transfers them to the correct Subject Matter Expert
Identifies calls for other financial regulatory agencies and provides contact information for those agencies.
Consistently meets or exceeds minimum call center performance standards.
Associates degree, 2 years of college or 2 years of experience in a financial industry inbound contact center
Excellent communication skills
Strong Analytical problem-solving skills
Ability to work under moderate stress in a fast paced environment
Strong technical and multi-tasking skills
Strong customer service skills
Bilingual English and Spanish
Ability to obtain CBI, Credit, Public Trust Clearance
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
NOTICE TO THIRD PARTY AGENCIES:
Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.
Job Category Administrative Support / Secretarial
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 187335BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.