AECOM Senior HR Manager, Employee Relations in Croydon, United Kingdom

United Kingdom - East Midlands, Birmingham

Alternate Locations UK - Birmingham, UK - Bristol, UK - Cardiff, UK - Croydon, UK - Leeds, UK - Manchester, UK - St. Albans

Job Summary

AECOM is recruiting for a Senior HR Manager to join it's team of HR professionals on a 12 month fixed term contract. Reporting into the HR Director, the main purpose of this role is to lead the Employee Relations (ER) Team in providing ER support across the UK&I. This role will be responsible for policy development, ownership of ER issues and ensuring that the HR function as a whole is aware of relevant legislation developments.

This role can be based from any location in the UK or Ireland. Occasional travel to St Albans and other locations will be required.

Job Duties:

  • Plan, organise and prioritise workload on a daily/weekly/monthly basis ensuring that work is evenly allocated across the team and that adequate cover is available to ensure service levels are maintained within the ER telephony team

  • Policy development,

  • Manage and allocate ER caseload

  • Lead, manage, coach and develop ER Advisers

  • Identify trends and patterns in cases using MI and manage accordingly with the wider HR Team.

  • Continually review, suggest and implement improvements to the way advice and support is delivered

  • Oversee the delivery of ER across the UK&I, owning ‘serious case management’

  • Work in conjunction with the HR Operations and wider HR teams to ensure a ‘one HR’ joined up approach

  • Provide regular updates to wider HR Team on relevant legislation developments

Specific Skills Required:

  • Proven experience of managing high volume and complex employee relations issues in an efficient and effective manner across all of the disciplines including but not limited to TUPE, collective consultation and tribunal claims. Experience to ideally also include Irish employment law.

  • Proven experience of managing a team, carrying out performance reviews and producing development plans

  • Proven experience of providing robust solutions and improvements based on the analysis of the information and data

  • Proven experience of enhancing processes which have benefited the business

  • Demonstrable high order planning and prioritising skills

  • Ability to work on own initiative and work well under pressure

  • Proven experience of delivering excellent customer service both as an individual and also in a team environment

Person Specification:

  • Confident to deal with all levels of employees across the organisation both verbally and in writing

  • Not afraid to deal with conflict, calm under pressure

  • Flexible attitude to assist in other areas of the team as and when the business needs demand it

  • This will be a strategic as well as operational role so you must demonstrate the ability to work hands on where required

Minimum Requirements

  • Experience of working in a shared service environment with particular focus on ER resolution

Additional Comments:

  • Due to the nature of the role, occasional travel will be required

Preferred Qualifications

Professionally qualified to appropriate level, ideally CIPD


Your benefits will include:

Helping our employees achieve a healthy work-life balance is important to us. If you join AECOM, as well as receiving a competitive salary, you’ll also have the opportunity to explore flexible working arrangements. Core benefits include 25 days’ annual leave, company pension scheme, private medical insurance, life assurance and one paid annual professional institution membership fee. You can also choose from a wide range of flexible benefits to suit your lifestyle.

You’ll also be able to give back to communities with up to two paid CSR days each year. Through our charity,The AECOM Foundation, you can volunteer to support children in developing countries. And if you’re a member of the Reserve Forces you’ll receive an additional 15 days paid leave for training commitments.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Human Resources

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country United Kingdom

Position Status Temporary

Requisition/Vacancy No. 198074BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.