AECOM Helpline Administrator in Croydon, United Kingdom

United Kingdom - Surrey, Croydon

Job Summary

AECOM is looking for a Helpline Administrator to join the freight and logistics team located in the Croydon office, specifically working on the Fleet Operator Recognition Scheme (FORS) project. This is an additional position within the friendly project support team in a fast paced environment.

You must be able to work within the Helpline hours of Monday to Friday - 08:00am to 17:00am. This position is contracted for one year with a possibility of extending it to a permanent position. Full training will be provided.

The role involves:

  • Answering all enquiries and emails on the FORS Helpline

  • Processing new registrations and audit reports from companies wishing to join the scheme using FORS bespoke database

  • Raising invoices for FORS services

  • Participating in developing and streamlining scheme administration

  • Basic website maintenance

  • General administrative work

Minimum Requirements

  • The successful candidate needs to have a positive and professional attitude with an excellent telephone manner. You must have a 'can do' approach and attitude, with the ability to work under pressure as this is a busy environment. Good written skills, IT skills and high level of communication and interpersonal skills are required.

Preferred Qualifications

Your benefits will include:

Helping our employees achieve a healthy work-life balance is important to us. If you join AECOM, as well as receiving a competitive salary, you’ll also have the opportunity to explore flexible working arrangements. Core benefits include 25 days’ annual leave, company pension scheme, private medical insurance, life assurance and one paid annual professional institution membership fee. You can also choose from a wide range of flexible benefits to suit your lifestyle.

You’ll also be able to give back to communities with up to two paid CSR days each year. Through our charity, The AECOM Foundation, you can volunteer to support children in developing countries. And if you’re a member of the Reserve Forces you’ll receive an additional 15 days paid leave for training commitments.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

Job Category Administrative Support / Secretarial

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Kingdom

Position Status Temporary

Requisition/Vacancy No. 200287BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.