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Job Information

AECOM Senior IT Business Relationship Manager in Cardiff, United Kingdom

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

Job Description

AECOM is seeking an Sr. IT Business Relationship Manager to join our Europe & India IT team. The role is responsible for evolving culture, building partnerships, and driving value to satisfy and elevate our organizational purpose.

This position can be based from anywhere in the UK with an AECOM Office.



  • Partnering with leaders and key staff to collaborate and ensure meaningful results from our strategic initiatives.

  • Proactively sense and anticipate changes affecting strategy in the environmental landscape including organizational improvements, technological advancements, and evolving organizational needs

  • Advance the BRM capability beyond just the role and function, sharing ownership with the full BRM community of practice for continual improvement

  • Champion a culture of shared ownership and constant organizational evolution

  • Elevate the importance of language across the organization as a crucial element to effective communication


  • Own the strategic relationship between the BRM function and partners to stimulate, surface, and shape demand

  • Act as primary escalation/liaison between the organization and IT Services

  • Own and develop the financial plan for the region, continually investigating ways to optimize and drive efficiencies

  • Executive liaison and reporting within region

  • Line Management of regional BRM team

  • Regional liaison and reporting with Global IT

  • Develop detailed knowledge of organizational functions

  • Build cross-functional relationships for the convergence of value

  • Establish value management as a strategic organizational capability

  • Educate partners on the BRM Mindset, e.g., powerful communications, approaches, roles, and capabilities

  • Serve as lead for strategic IT initiatives within region

  • Establish a communication methodology for effective and efficient organizational communication

  • Partner with individuals, teams, and organizations to drive value and meaningful results


  • Continually improve the value framework to drive organizational awareness and education

  • Partner with leaders to identify opportunities to evaluate, sequence, and, shape initiatives for strategic value

  • Focus on value over solutions. Emphasize value when developing ideas, evaluating risk, and evolving needs

  • Innovate using knowledge and awareness of industry trends to identify new opportunities

  • Elaborate the strategic plans for partners to communicate their strategic capabilities

  • Monitoring initiative progress to ensure expectations are aligned with results and ultimately value

  • Ensure that allies in strategic purpose are knowledgeable about objectives; engage as a project/program major partner including evaluating development efforts and progress against strategic plans and value creation objectives

  • Collaborate with leaders across the organization and share ownership of maturing the BRM's function

  • Communicate partner value by quantifying impacts and clearly articulating value realized.


  • Advocate as a champion of change for strategic plans

  • Facilitate goal setting by communicating a shared purpose specifically shared value, beliefs, and behaviors

  • Validate the organizational purpose supports the desired results. This can be achieved through business case development, financial awareness, managing expectations, the identification of opportunities to grow value or a combination

  • Understand how purpose drives organizational decisions

  • Align each initiative to the organizational strategy to validate expected results

  • Strategize with partners to develop future roadmaps and explore new opportunities


  • Provide leadership and knowledge empowerment for fellow Business Relationship Managers

  • Collaborate as a BRM team member to actively maturity the BRM discipline

  • Develop best-practices for business relationship management

  • Evolve BRM artifacts (strategic relationship plans, idea documents, value plan, etc.).


  • Ability to fluctuate between the four mindsets of an explorer, investor, cultivator, and connector

  • Exceptional ability to lead now-to-new change using positive and collaborative methods

  • Strong communication skills in writing, speaking and presenting

  • Ability to listen, build rapport, and develop credibility as a strategic partner

  • Exude energy, focus, assertiveness, and diplomacy

  • Master of relationship building and team collaboration

  • Skilled and experienced at conflict negotiation and problem-solving

  • Capable of setting expectations with partners and achieving alignment and agreement

  • Be able to shift opinions using influence over positional power

  • Experience dealing with difficult customers

  • Ability to share-ownership and drive results as a team

  • Ability to focus on purpose, value, and results, rather than solutions

  • Ability to connect strategy to execution

  • Experience assessing and articulating risk tolerances

  • Strategic thinker with global mindset

Minimum Requirements

  • relevant functional experience

  • extensive experience championing organizational change, e.g., leading initiatives, products, services, or interactions

  • Degree or equivalent

  • Willingness to travel

Preferred Qualifications

  • Business Relationship Management Professional (BRMP®)

  • Certified Business Relationship Manager (CBRM®) with Certificates of Experience

  • Master of Business Relationship Management (MBRM®)

Additional Information

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.

ReqID: J10075190

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: Europe & India

Career Area: Information Technology