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  • Serpentine Pavilion, United Kingdom
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Job Information

AECOM Traffic Monitoring Center Specialist Atlanta, GA $500 Sign on Bonus in Atlanta, Georgia

Job Summary

AECOM is seeking a TMC Specialist to be based in Atlanta, GA.

Transportation Management Center (TMC) Specialists provide support and backup to TMC Operators to supplement necessary functions, to address short term needs, and to achieve optimal performance.

TMC Specialists perform event /incident analysis and provide solutions for congestion. TMC Specialists are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events; develop and deploy Dynamic Message Sign (DMS) messages in response to roadway events; and conducting express lane reversals.

TMC Specialists shall analyze data; communicate, coordinate, and collaborate with other TMC staff, Department personnel, and partner agencies; and assist staff in the execution of traffic management plans (TMP) for emergency or high-level events.

The routine responsibilities of this position include, but are not limited to:

  • Review confirmed posted incidents and if necessary, modify or create DMS messages. TMC Specialists will place appropriate messages on the website and 511 Interactive Voice Response (IVR) system

  • Prepare and record spoken messages on the 511 IVR system for all types of events as needed

  • Where construction projects are planned, prepare necessary DMS messages, and update DMS messages as needed to include alternate routes and expected delay times as appropriate

  • For major events and weather events, prepare appropriate messaged for DMSs and update messaging as needed to include alternate routes and expected delay times as appropriate

  • Continually monitor traffic conditions statewide and anticipate problem areas. Devise methods to alleviate congestion, post appropriate messages to DMSs, identify congestion countermeasures that can be put into place

  • Support emergency operations such as severe weather events Perform all aspects of express lane reversal operations

  • Adhere to TM Operations Standard Operating Procedures (SOP), Standard Operating Guidelines (SOG), and Manuals Ensure all Traffic Interruption Reports (TIR) for construction events contain accurate information and are entered, monitored, and closed in a timely manner

  • Support special events that generate high concentrated traffic such as, but not limited to, sporting events, political rallies, religious gatherings, etc.

  • Capable of performing all TMC Operator duties

  • Monitor ramp meter operation and make changes to timing plans based on observed operation and current traffic conditions

  • Undertake periodic recurrent training and performance evaluation testing

  • Support requests from management to analyze traffic data and assist with the development of performance measures under guidance

  • Other ad-hoc initiatives as assigned by the Project Management Team


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life- sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Fortune’s World’s Most Admired Companies – 2014-2020

  • #1 in Transportation and General Building in Engineering-News Record's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

  • Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019

Minimum Requirements

  • HS + 2 YORE or demonstrated equivalency of experience and/or education Must pass a State and Federal criminal history/security background check Must pass a pre-employment drug screen.

  • Must posses valid drivers license

  • Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

Preferred Qualifications

  • Experience in Call center, customer service , 911 Operator or dispatching preferred

  • Data Entry Skills

  • Knowledge of State Routes and Interstates throughout the State - preferred qualification.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 254822BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.