AECOM Traffic Monitoring Center Operator - Atlanta in Atlanta, Georgia
United States of America - Georgia, Atlanta
AECOM is seeking a TMC Operator to be based in Atlanta, GA.
Transportation Management Center (TMC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other TMC staff, Department personnel, and partner agencies. The routine responsibilities of this position include, but are not limited to:
Utilization of the ATMS software to control and monitor various Intelligent Transportation Systems (ITS) devices, such as Closed-Circuit Television (CCTV) cameras, Dynamic Message Signs (DMS), and ramp meters
Monitor video images for the detection and verification of events such as incidents, debris, abandoned or disable vehicles, and hazardous or non-hazardous spills
Use ATMS software to log potential and confirmed incidents, and construction and maintenance lane closures
Monitor ATMS system-generated response plans and accept or manually override them as necessary
Dispatch and communicate with Highway Emergency Response Operators (HERO) incident management personnel via radio or phone using standard protocol
Dispatch HERO units to the locations of road hazards and incidents, providing clear and accurate directions to the location; and an accurate description of the hazard or incident as advised by citizens, public safety entities, or Department personnel, by means of two-way radio communication
Coordinate and collaborate with Regional Traffic Operations Program (RTOP) operators
Communicate with appropriate local agencies, authorities, and wrecker companies in the management and clearance of traffic incidents
Adhere to TM Operations Standard Operating Procedures (SOP), Standard Operating Guidelines (SOG), and Manuals
Answer phones to provide information or assistance to motorists, Department personnel, or other agencies on traffic and road condition; direct calls to designated personnel in Traffic Operations or take appropriate action
Monitor weather conditions for potential problems affecting traffic; make necessary communication and take appropriate action
Perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists
Update items on the 511ga.org website and Interactive Voice Response (IVR) system as directed
Answer all non-duty hour calls for Department statewide maintenance assistance; make the necessary communication and dispatch necessary personnel
Perform all duties with the highest level of customer service meeting or exceeding the prescribed expectations and performance measures
Throughout the year complete one (1) one-week ride along with HERO as a refresher
Use radio, landline phone, and mobile phone to communicate with law enforcement, ambulance, fire department, or towing service to provide clear and accurate information regarding incidents and the response required
Use radio, landline phone, and mobile phone to communicate with Department personnel statewide, including Maintenance and Construction personnel, ATMS technicians, Traffic Operations management, Department management and Federal Highway Administration as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions
Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations
Adhere to radio protocol and procedures; and use proper 10-codes
Contact appropriate supervisory personnel to advise them of inappropriate communications
Use clear communication to complete written records in clear well written English
Compose clear and concise sentences that include all pertinent
At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.
On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.
We are proud to be recognized for excellence:
Fortune’s World’s Most Admired Companies – 2014-2020
#1 in Transportation and General Building in Engineering-News Record's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”
VIQTORY 2020 Military Friendly® Gold Employer
Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019
As populations grow, so do demands for safe, expedient and cost-effective transportation. AECOM’s Transportation business line partners with clients around the world to build, modernize and expand transportation projects that carry all of our communities into the future — safely and reliably.
We use our extensive knowledge in planning, designing and managing transportation systems — as well as restoring and replacing aging infrastructure — to help our public and private clients find smarter, more advanced ways to move people across cities, countries and continents.
Our integrated approach and social responsibility have earned us the trust of local municipalities, government agencies, commercial clients and public-private partnerships. Our expertise and global reach enable us to deliver high-quality solutions for our clients that pave the way for long-lasting benefits to society.
High School Diploma
Must pass a State and Federal criminal history/security background check
Must pass a pre-employment drug screen.
Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts
Geographic familiarity with regional freeway system and arterial roads
Have an introductory knowledge of and have the skill set to utilize and operate ATMS software and web-based applications
Have a customer service focused attitude
Effective oral and written communications skills for in-person, radio, and phone conversations
Ability to work calmly and accurately under intense pressure
Flexible schedule (relates to a 24/7/365 operation)
Works under direct supervision
Controlled, indoor environment
Heavy telephone, radio, and computer usage
Fast-paced, high-pressure environment
What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Transportation Operations Management / Traffic Monitoring
Business Line Transportation
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 248042BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.