AECOM General Clerk II in Arlington, Virginia

Business Line Government

Position Title General Clerk II

United States of America - Virginia


Job Summary

Position Description:

The Information Specialist represents the FDIC with the general public and the banking industry.


  • Contributes to the credibility and effectiveness of the FDIC

  • Acts as a first line contact for call resolution

  • Independently responds to a wide variety of general and intermediate questions about the FDIC, its mission, function, organization and programs.

  • Retrieves and analyzes information from a variety of electronic and hard copy sources to provide complete and accurate answers to callers.

  • May be required to adapt the material to specific situations or select from several methods defined in the material

  • Identifies complex or confidential calls and transfers them to the correct FDIC Subject Matter Expert

  • Identifies calls for other financial regulatory agencies and provides contact information for those agencies.

  • Consistently meets or exceeds minimum call center performance standards.

Minimum Requirements

-Associates degree, 2 years of college or 2 years of experience in a financial industry inbound contact center

-Excellent communication skills

-Strong Analytical problem-solving skills

-Ability to work under moderate stress in a fast paced environment

-Strong technical and multi-tasking skills

-Strong customer service skills

Ability to obtain CBI, Credit, Public Trust Clearance

Preferred Qualifications

Spanish speaking highly preferred but not required

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Administrative Support / Secretarial

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 173843BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.