AECOM Roadside Assistance Maintenance Operator (GDOT District 3, Thomaston) in Thomaston, Georgia

Requisition/Vacancy No. 148567BR

Position Title Roadside Assistance Maintenance Operator (GDOT District 3, Thomaston)

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Country United States of America

State/Province/Region USA - Georgia

City Thomaston

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line


We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine. Our global network of top-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries.

Job Summary

AECOM is actively seeking highly motivated individuals to train and function as Roadside Assistance Maintenance Operators supporting the Georgia Department of Transportation's RAM program. RAM Operators play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists, among other duties. The initial positions will be located throughout GDOT District 1, headquartered in the Gainesville, GA area. Additional opportunities on this program will be available throughout Districts 2-6 in the coming weeks.

These dynamic roles are ideal for individuals with solid mechanical and/or automotive repair skills, a background in long or short term driving, emergency responders, ex-military and former HERO responders. RAM Operators will be provided with a company cell phone, radio, and a fully outfitted F350 response vehicle while working on this program.

The responsibilities of this position include, but are not limited to

  • Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorist, roadway deficiencies, site distance problems and obstructions that may cause lane blockage

  • Consistently ensure quality customer service through professionalism, timely response, skill and courtesy

  • Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record

  • Give automotive gas and or diesel fuel to stranded motorist when needed

  • Provide batter boost

  • Provide minor first aid to injured if needed until more advance medical personnel arrive

  • Complete pre-trip inspection sheets daily

  • Change tires

  • Attend driver and employee meetings as requested for job and safety information

  • Attend training and achieve professional certification as directed by management

  • Assist in training new employees when requested

  • Maintain truck and equipment in a safe, clean state, operating it in a safe and professional manner

  • Receive calls or dispatch to incident or maintenance locations, to respond to roadway issues

  • Perform other duties, including dispatching, when needed

  • Report and monitor roadway deficiencies to Dispatch or District offices

  • Remove debris from roadways

Minimum Requirements

  • High School Diploma and or equivalent certificate(GED)

  • Be a minimum of 21 years of age

  • Must pass a State an Federal criminal history/security and motor vehicle back ground checks; must also be able to pass yearly criminal and motor vehicle background checks

  • Possess a valid Georgia Class C License and a clean driving record, including no suspension of license in the last 5 years

  • Must pass a pre-employment drug screen and annual screening process per contractual requirements

  • Possess or be able and willing to obtain CPR and First Aid certifications

  • Must participate in and successfully complete a post-offer. pre-employment fitness for duty questionnaire

  • Working knowledge of basic automotive repair

  • Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers

  • Willingness to be on call 24/7 and respond to after hours call outs

Preferred Qualifications

  • Experience in working in roadway traffic environment, and good customer service

  • Basic knowledge of operations of emergency services

  • Basic knowledge of highway maintenance activities

  • Basic knowledge in minor auto repairs and automotive preventive maintenance

  • Ability to work independently with little supervision and manage own time

  • Demonstrated ability to reason and make good sound decision based on narrowly defined criteria or guidelines

  • Ability to guide or direct others at incident scenes

  • Ability to gather and disseminate information effectively

  • Working knowledge of the Manual of Uniform Traffic Control Devices (MUTCD)

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at to view the EEO Is The Law poster.

Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.