AECOM HR Manager (Employee Relations) in St Albans, United Kingdom

Requisition/Vacancy No. 143742BR

Position Title HR Manager (Employee Relations)

Job Category Human Resources

Business Line Support/Cross Services

Country United Kingdom

State/Province/Region GBR - Hertfordshire

City St Albans

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line

AECOM Shared Services

We support our employees globally by coordinating and managing the day-to-day operations of General Accounting, Human Resources, Administration, Marketing and Information Technology. We pride ourselves on ensuring we deliver the best customer service possible to our people while building trust and relationships with all of our constituents.

Job Summary


AECOM is looking to appoint an Employee Relations (ER) Manager to lead our ER team in the UK and Ireland.

Reporting into the HR Director the main purpose of this role is to manage the ER team and ensure the team are providing best in class support to the business. This role will be responsible for policy development, ownership of tribunal claims and ensure that the HR function as a whole is aware of relevant legislation developments.

This role is based at our newly refurbished, vibrant and modern office space in St Albans, and you will be embedded into a community of HR professionals representing different centers of excellence.

Typical role responsibilities:

  • Plan, organise and prioritise workload on a daily/weekly/monthly basis ensuring that work is evenly allocated across the team and that adequate cover is available to ensure service levels are maintained within the ER telephony team.

  • Responsible for policy development, tribunal claims and updating the HR function on legislation development

  • Lead, manage, coach and develop ER Advisers.

  • Design, develop and implement appropriate case management tool.

  • Identify trends and patterns in cases using MI and manage accordingly with the HR Lead.

  • Continually review, suggest and implement improvements to the way advice and support is delivered.

  • Oversee the delivery of ER across the UK&I and get involved as required in ‘serious case management’ which may require occasional travel.

  • Working in conjunction with the HR Operations and wider HR teams to ensure a ‘one HR’ joined up approach.

Minimum Requirements

  • Professionally qualified with the chartered institute of personnel and development (CIPD).

  • Proven experience of managing high volume and complex employee relations issues in an efficient and effective manner across all of the disciplines including but not limited to TUPE, collective consultation and tribunal claims.

  • Experience to also include Irish employment law.

  • Proven experience of managing a team, carrying out performance reviews and producing development plans.

  • Proven experience of providing robust solutions and improvements based on the analysis of the information and data.

  • Proven experience of enhancing process which have benefited the business.

  • Demonstrable high order planning and prioritising skills.

  • Ability to work on own initiative and work well under pressure.

  • Proven experience of delivering excellent customer service both as an individual and also in a team environment.

Preferred Qualifications

  • Previous experience within a global corporate organisation.

  • Educated to degree level in business or human resources.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.