AECOM Employee Relations Advisor in St Albans, United Kingdom

Requisition/Vacancy No. 143746BR

Position Title Employee Relations Advisor

Job Category Human Resources

Business Line Support/Cross Services

Country United Kingdom

State/Province/Region GBR - Hertfordshire

City St Albans

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line

AECOM Shared Services

We support our employees globally by coordinating and managing the day-to-day operations of General Accounting, Human Resources, Administration, Marketing and Information Technology. We pride ourselves on ensuring we deliver the best customer service possible to our people while building trust and relationships with all of our constituents.

Job Summary


AECOM is looking to appoint an Employee Relations (ER) Advisor to provide accurate, high quality ER advice and support to our business across the UK and Ireland.

Reporting into the Employee Relations Manager the main purpose of this role will be to administer policy, take ownership of tribunal claims and ensure that the HR function as a whole is aware of relevant legislation developments.

This role is based at our newly refurbished, vibrant and modern office space in St Albans, and you will be embedded into a community of HR professionals representing different centers of excellence.

Typical role responsibilities:

  • Provide telephony based ER advice on issues and caseload.

  • Deliver accurate and consistent specialist advice and support to line managers on all aspects of employment policy and employee relations issues.

  • Take ownership of cases and see them through from start to finish.

  • Support capability development of Line Management on employee relations activity through remote coaching and advice.

  • Regular communication with ER Manager/HR Managers/HRBPs/ER Advisers/HRA to ensure a ‘one HR’ joined up approach.

  • Take escalation of cases from the HR advisor team.

Minimum Requirements

  • Proven experience of managing complex, high profile employee relations issues in an efficient and effective manner across the majority of the disciplines.

  • Ability to work on own initiative and work well under pressure and not afraid to ask questions.

  • Customer Service and Client Interface experience from working in a HR shared service environment.

  • Ability to influence and interact with key stakeholders across all levels of the organisation.

  • Flexibility to undertake field activities (e.g. site visits) for exceptional cases as required.

  • Ability to plan and prioritise and make decisions.

  • Confident to deal with all levels of employees across the organisation both verbally and in writing.

  • Not afraid to deal with conflict, calm under pressure.

  • Flexible attitude to assist in other areas of the team as and when the business needs demand it.

Preferred Qualifications

  • Previous experience within a global corporate organisation.

  • Educated to degree level in business and/or human resources.

  • Professionally qualified with the chartered institute of personnel and development (CIPD).

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.