AECOM Transportation Operations Center Manager - Richmond, VA in Richmond, Virginia

Business Line Transportation

Position Title Transportation Operations Center Manager - Richmond, VA

United States of America - Virginia


Job Summary

The Transportation Division of AECOM is actively seeking a creative, highly talented Transportation Operations Center Manager for immediate employment in Richmond, VA. This position will be a direct report to the Program Manager. Collaboration with mid and high level management staff for cohesive and efficient statewide operations. This position is contingent upon award of contract.

The responsibilities of this position include, but are not limited to:

  • Acts as the primary point of contact, on-site, for the client agency

  • Responsible for the organizational management and direct supervision of the TOC operations staff, facilitating a cohesive and balanced operation

  • Review applicant resumes, conduct interviews, and recommend for hire/advancement

  • Administrative functions, including: invoice processing, shift scheduling, liaising with corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution

  • Providing overall direction to the Control Room Operations Department and ensuring that all mission critical logistics, manning, and equipment is provided and maintained

  • Develop and maintain routine personnel performance assessments

  • Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability

  • Coordination with Safety Service Patrol (SSP) Manager on activities and necessary actions

  • Oversee the SSP program for adherence to approved policies, procedures and safe operational practices

  • Coordinate with client on citizen issues related to complaints, inquiries, and public information requests

  • Share (or assume) responsibilities with (for) the client for TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings

  • Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems

  • Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness

  • Assist in maintaining sounds freeway operations by:­ guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner

  • Responsible for the comprehensive training and auditing of the operations staff

  • Effect Control Room staff meetings, as required

  • Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client

  • Write and maintain technical documents, including but not limited to: the TOC Operations Manual/Standard Operations Procedures, training programs, and TOC website content

  • Serve, eventually, as a subject matter expert for the client and corporation on TOC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices

Minimum Requirements

  • Bachelor's degree from an accredited College or University in Business Administration, Civil Engineering, related transportation field, or directly relative experience in a TOC environment

  • 10 + years of experience in a supervisory role; in a transportation, public safety, or commercial operations environment

  • General knowledge of Intelligent Transportation Systems (ITS) and traffic engineering principles and standards

  • Skilled in the use of Advanced Traffic Management Systems (ATMS) applications

  • Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication

  • Ability to be calm and effective under pressure and in a variety of work conditions

  • Ability to coordinate real time activities and initiate immediate priorities, for self and support staff

  • Ability and willingness to work alternate work schedules and be on-call 24 hours/day

  • Skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)

  • Radio and phone communications experience

  • Geographic familiarity with regional arterial and interstate road network

  • Due to the nature of this work, qualified applicants who are offered a position must pass a pre-employment substance abuse test

  • Must possess a valid driver's license

Preferred Qualifications

  • Ability to work in both indoor and outdoor environments

  • Ability to be on-site during periods of civil disaster

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please

click here to view the EEO Is The Law poster.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 156549BR