AECOM PROGRAM MANAGER - Facility Maintenance in Peoria, Illinois

Requisition/Vacancy No. 149601BR

Position Title PROGRAM MANAGER - Facility Maintenance

Job Category Maintenance

Business Line Energy

Country United States of America

State/Province/Region USA - Illinois

City Peoria

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line

We provide single-source, life-cycle solutions for Fortune 500 clients in industrial markets—oil and gas, refining, petrochemicals, chemicals, manufacturing, food, beverages, and life sciences. We’re a market leader in facility management and hold world-class expertise in numerous process engineering areas for oil/gas processing and refining. We provide facilities maintenance and management services for our clients’ industrial, manufacturing, distribution, logistics, and commercial sites worldwide. We offer a competitive salary and benefits package that includes Medical, Dental and Vision insurance, 3 weeks Paid Time Off, a 401k plan with company match, an Employee Referral Bonus program, employee discounts, and much more – and your benefits start the same day you do. Come join our team!

Job Summary

AECOM is seeking a Program Manager to be based in Peoria, IL. This position will support our global organization of mostly hourly employees providing services to a client who has numerous manufacturing and logistics facilities located domestically and abroad, and will require 40-80% travel throughout continental United States.

This position is responsible for the overall operation of the project/contract including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. The Program Manager oversees a workforce of operation/project managers and support staff who in turn direct a workforce of technicians and professionals engaged in a variety of activities in the management of various types of facilities. This position ensures that established company goals are realized while maintaining client relations that will enhance future business, and has total responsibility for managing all aspects of the contract.

Essential Functions

  • Specific Responsibilities

  • Manages 24x7 operations and maintenance function to include such facilities as research campuses, office complexes, industrial plants, etc.

  • Maintains 24x7 operations of all critical building support systems (HVAC, Electrical, Lab support, etc)

  • Provides 24x7 up time to onsite computer server facility, UPS (Uninterruptable Power Supply) systems and emergency/critical generators

  • Develops, plans, and implements annual shutdown program for preventive maintenance activities

  • Manages multiple subcontractors supporting the operations and maintenance functions

  • Develops budgets and manages expenditures

  • Manages all aspects of the contract with the client

  • Shows strong technical background and understanding of:

  • Critical nature of the client’s work environment including the particulars of facilities such as research campuses, office complexes, industrial plants, etc.

  • Technical writing with an understanding of the value of procedures.

  • Technical knowledge of industrial electrical and mechanical systems with the ability to prioritize, assign, track and trend equipment history.

  • Manages contracts, contractors, suppliers and other service providers.

  • Manages workflow through the use of Computerized Maintenance Management Systems (CMMS)

  • Writes and modifies maintenance work orders to improve equipment performance

  • Provides maintenance planning and scheduling

  • Possesses knowledge of reliability maintenance

  • Good customer relations and a client partnering mentality:

  • Maintains daily communication with the client, ensuring “no surprises.” Relationship with client must be maintained at the highest level at all times.

  • Demonstrates a sense of urgency about customer response and addressing issues.

  • Experience with developing and presenting key performance indicators.

  • Team building skills.

  • Works with key senior client management in ensuring exemplary daily operations support.

  • Solid objective and logical thought process (problem solving skills).

  • Facilitates meetings with a variety of attendees.

  • Has solid background in human resource issues including hiring and counseling.

  • Ensures resolution with conflicts in the workplace.

  • Promotes continuous improvement, sets goals and objectives and meets the schedule.

  • Organizational skills to keep track of compliance issues.

  • Supports Business Development and Business Unit management in contract negotiations with customers

  • Safety Consciousness:

  • Provides leadership to the operation insuring an accident free workplace. Walks the talk.

  • Ensures the safety of all employees and tenants of the facility

  • Ensures establishment of comprehensive site ES&H and Crisis Management Plans.

  • Ensures that the Plans are aggressively monitored and requirements are enforced.

  • Actively participates in execution of the plans, including emphasizing the plan in new hire orientation.

  • Establishes and monitors comprehensive lock out /tag out procedures.

  • Maintains appropriate Job Hazard Analysis for all work and develops JHA’s as appropriate for new or altered work.

  • Leadership:

  • Exhibits confidence and positive attitude about the project and the Company.

  • Demonstrates strong interpersonal skills (e.g., conflict resolution, team builder).

  • Maximizes full use of company’s resources. Clearly understands the roles, responsibilities, authority, and accountabilities of each team member.

  • Delegates effectively.

  • Anticipates operation’s needs and provides good direction without constant supervision to achieve results.

  • Demonstrates through experience, knowledge, and skill in managing service providers for mechanical work, electrical, plumbing and specialty vendors.

  • Employee Relations:

  • Hires, works with HR regarding performance issues, trains and ensures all work activities are completed in a manner that exceeds the client’s expectations.

  • Promotes employee development.

  • Uses technology tools to improve technician knowledge and certification.

  • Creates/maintains a succession plan.

  • Provides mentoring to team members as needed.

  • Develops and ensures current Individual Development Plans are in place for all employees.

  • Maintains a program of self-development.

  • Communication Skills:

  • Demonstrates consistent, effective, and efficient written and oral communication skills (client, employees, suppliers, subcontractors, management, etc.).

  • Ensures communications are frequent, complete, and frank. Addresses issues promptly and effectively.

  • Maintains consistent communication with management on key issues, potential client issues and approach to resolutions.

  • Effectively communicates the project’s vision.

  • Communicates with integrity and candor.



Minimum Requirements

Minimum Requirements:

  1. Bachelor’s degree in Engineering, Facility Management or a related discipline, or demonstrated equivalent combination of education, training and experience in industrial facility maintenance.

  2. In addition to education requirements, entrants to this position require 8 years of industrial operations / maintenance experience , including 5 years with supervisory responsibilities in a technical field.

  3. Progressive career experience in facility or production maintenance management.

  4. Working knowledge of purchasing and/or utilizing and managing subcontracts or vendors.

  5. Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals.

  6. Must be willing to relocate.

  7. Must be willing to travel 40-80% throughout continental United States.

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • This position may require a valid Driver’s License.

  • This position does not include sponsorship for United States work authorization.

  • This position will require the ability to obtain a security access badge at our client’s location.

  • This position may require various shifts, weekends, and alternative work schedules.

Physical Requirements:

  • Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.

  • Requires ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.

  • Requires ability to attend meetings throughout the site and potentially travel to other AECOM, customer and/or vendor locations in the area, as well as some air travel to more distant locations.

  • Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings and presentations.

  • Demonstrated fluency in computer use including the full Microsoft product line.

  • Requires the ability to walk extensively throughout diverse work environments as required by business demand.

  • Some tasks will require repetitive wrist movements.

  • Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.

  • Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.

Special Requirements:

  • Wear steel toe safety shoes, safety glasses, gloves, hard hats and other Personal Protective Equipment as needed.

  • Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.

Preferred Qualifications

Preferred Qualifications:

  1. Reliability Program or Predictive maintenance experience, including areas such as infrared (IR) scanning, ultrasonic, vibration and oil analysis, testing, life cycle studies, incident reports, root cause analysis and/or additional data gathering programs.

  2. Vibration Analysis Training and Certification.

  3. Experience utilizing a CMMS (computerized maintenance management system).

  4. Experience with Microsoft Office programs such as Power Point and Visio.

  5. Certification or formal training from Facility Maintenance Organizations such as IFMA, AFE or BOMA.

  6. Experience developing and managing a budget.

  7. Consistent demonstration of the ability to proactively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives, and arrive at the optimum approach to mitigate problems or leverage opportunities.

  8. Experience in contract negotiation.

  9. Experience with Microsoft Office programs such as Excel, Outlook, Word.

Other Attributes:

  • Must be willing to work overtime when required. May be required to work holidays and weekends.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.