AECOM Arterial TOC Project Manager in Mt. Clemens, Michigan

Requisition/Vacancy No. 146116BR

Position Title Arterial TOC Project Manager

Job Category Program and Project Management

Business Line Transportation

Country United States of America

State/Province/Region USA - Michigan

City Mt. Clemens

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line


We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine. Our global network of top-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries.

Job Summary

AECOM is actively seeking a highly motivated Arterial Transportation Operations Center (TOC) Project Manager for immediate employment. The Arterial TOC Project Manager is responsible for the overall management of the control room, signal operation engineers, IT maintenance technicians, control room operators and other technical support staff to effectively run a single TOC operation focused upon advanced arterial traffic signal systems. The position is an integral part of the AECOM Intelligent Transportation Systems (ITS), Traffic Engineering and Transportation Operations Center Team and interfaces daily with other partner agencies.

The responsibilities of this include, but are not limited to:

Project Management:

  • Serves as the primary point of contact for the client project management team; works with the client leadership to steer the direction and evolution of the TOC; facilitates bi-weekly operations status meetings

  • Administration and direct management of the TOC staff and coordination with the ITS Business Line Manager to assure staff is in compliance with the AECOM project requirements

  • Represents the AECOM team and, dependent on the circumstances, client in all planning and operational meetings pertaining to the TOC

  • Prepares high-level communications regarding TOC progress and initiatives including presentations, reports, pamphlets, posters, etc.

  • Manages or delegates management of special initiatives apart from normal operations, especially pertaining to support staff helping the TOC

  • Facilitates all quarterly recurrent stakeholder coordination meetings with the TOC and client leadership

  • Oversees physical and electronic resources assigned to the TOC (computers, software, vehicles, etc.) are maintained and utilized in accordance with policy; requests of client management replacement of hardware/updating of software use licenses as needed

  • Ensure staff monitoring of all ITS field devices and report failures in a timely manner to ensure maximum system availability

  • Staff management and scheduling including delegating tasks and follow-ups

  • Personnel/HR issues including hiring process, employee recognition, conflict resolution and disciplinary actions

  • Conducts routine safety compliance checks and documentation

  • Compiles the monthly progress report

  • Reviews contract monies being spent are in line with the budgeted amounts funded

  • Interfaces project deliverables to AECOM network via AECOM laptop

  • Provide night/weekend on-call support

Staff Management:

  • Actively manages the TOC’s day-to-day operations through frequent interactions with the lead traffic operations engineer, the lead IT/ITS technician, the lead operations technician and key client staff

  • Assigns appropriate AECOM team resources in order to maintain client expectations and optimal operational efficiency

  • Maintains the TOC training plan, agenda, and checklist as well as the certification exam; coordinates special training exercises

  • Oversight management of direction and quality of services as well as defining objectives and tasks for staff including progressive coaching, evaluating and development of supervisors, TOC operators and other technical support staff

  • Implementing TOC operational standard operating guidelines, policies and procedures as directed by AECOM and client operations management

  • Manages documentation of current tasks of all lead positions approves daily shift reports of all lead positions

Technical Services Management:

  • Provide thought leadership and mentorship for technical project staff

  • Provide guidance to client on latest ITS/Traffic Engineering trends as applicable to their systems/roadways

  • Performance measures tracking for TOC response areas and implementation of lessons learned

  • Conducts quality control/quality control (QA/QC) checks on TOC internal and external deliverables

  • Work on special assignments, tasks, reports, and presentations as needed

Minimum Requirements

  • Bachelor’s degree from an accredited college or university in Civil Engineering, Traffic Engineering, ITS Engineering or related transportation field

  • 5+ years of overall professional engineering experience required, including 3+ years in a staff supervisory role as well as 3+ years in a project / client management or leadership role

  • Demonstrated experience in managing, meeting and exceeding client expectations

  • Ability to pass a background check; drug test and other state, federal, local agency required security clearances

  • Proficient understanding and expertise in ITS/Traffic Signal System design, operation, maintenance and optimization and how that expertise is applied in a daily operations and maintenance program

  • Understanding of latest trends in ITS/Traffic signals systems as they pertain to arterial roadway networks, including: Integrated Corridor Management, Connected Vehicles, Incident Management, High-Resolution Traffic Data and Active Traffic Demand Management Strategies

  • Understanding of wired/wireless ITS communication network planning, design, operation and maintenance

  • Ability to develop a proficiency in all TOC staff roles and responsibilities as well as all TOC software applications

  • Strong leadership and interpersonal skills to manage staff of varying professional backgrounds and disciplines; coordinate real time activities and maintain priorities

  • Ability to clearly communicate technical information in layman’s terms while maintaining a calm demeanor under pressure and in a variety of work conditions

  • Effective written and oral communication skills including ability to write client ready reports and demonstrated proficiency in the use of Microsoft Windows applications

  • Geographic familiarity with regional highways and arterial routes

  • Proficient knowledge of Maintenance of Traffic (MOT) and incident management

  • On-site availability required during periods of civil disaster, special events or other non-routine events

  • Full-range of physical mobility, visual acuity, and general good health

  • Due to the nature of this work, U.S. citizenship is required

  • Must possess a valid Michigan driver's license in good standing

Preferred Qualifications

  • None

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.