AECOM System Administrator in Honolulu, Hawaii

Requisition/Vacancy No. 148596BR

Position Title System Administrator

Job Category Information Technology

Business Line Government

Country United States of America

State/Province/Region USA - Hawaii

City Honolulu

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at ;www.aecom.com.

About the Business Line

Government

AECOM’s Global Support Services (GSS) organization resides within AECOM’s Government business line and is comprised of three divisions — International Development, Operations and Mission Support, and Global Programs. GSS has the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world. GSS supports the U.S. Government, non-U.S. Governments and industry clients with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support.

Job Summary

AECOM has an immediate opportunity for a System Administrator to support our team in Honolulu, HI.

The System Administrator reports to a Supervisor and/or Technical Manager and provides mid-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities Include

Provide direct technical support to end-users for all IT related issues both hardware and software

Troubleshoot/upgrade existing operational environment consisting of workstations running Windows 7, Windows 7 (x64) or Windows 8. Associated file and print servers running Windows Server 2012. Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software.

Peripheral devices consist of PDA's, iPhone 5S and iPhone 6, hand held devices and printers.

Utilizes Symantec NetBackup, OpsCenter and deduplication technology.

Work with Network Operations Center to troubleshoot complex LAN/WAN issues.

Diagnose, troubleshoot and resolve minor LAN related issues .

Document all work performed and possess ability to write clear and effective status reports

In a subordinate role, provide technical support for large projects, operations and special events.

Work as a member of a large team and use established standard operating procedures in the conduct of daily duties.

Coordinate with senior technical personnel to ensure problem resolution and user satisfaction.

Install or monitor enterprise installations of new software releases and system upgrades.

May evaluate and install patches, and resolve software related problems.

Maintain data files and monitor system configuration to ensure data integrity.

Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users.

Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories.

Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions.

Continually seek opportunities to increase customer satisfaction and deepen client relationship.

Apply basic knowledge of industry trends and developments to improve service to our clients SEIS.

SEIS

Minimum Requirements

2-5 years of related technical experience

Intermediate knowledge of backup software and hardware

Intermediate knowledge of the latest Network Operating Systems and hardware

Intermediate knowledge of Active Directory, Exchange and Enterprise Messaging Software

Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology

Working knowledge of commonly-used concepts, practices, and procedures within the Support/LAN environment

Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

Clearance Required: Not required, however must have ability to clear background investigation by ICE for Entry of Duty (EOD) clearance.

Preferred Qualifications

Bachelors degree preferred

2-5 years of related technical experience

MSCE

ITIL certification

Active Security Clearance strongly preferred.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at http://www.aecom.com/deployedfiles/Internet/Careers/Diversity%20and%20Inclusion/EEO%20is%20the%20Law%20Poster%20Supplement.pdf to view the EEO Is The Law poster.