AECOM TMC Operations Manager in Columbia, South Carolina

Requisition/Vacancy No. 146892BR

Position Title TMC Operations Manager

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Country United States of America

State/Province/Region USA - South Carolina

City Columbia

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at www.aecom.com.

About the Business Line

Transportation

We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine. Our global network of top-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries.

Job Summary

AECOM is actively seeking a highly talented and hardworking TMC Operations Manager for immediate employment in the Columbia, SC office.

The responsibilities of this position include, but are not limited to:

  • Acts as the primary point of contact, on-site, for the client agency

  • Responsible for the organizational management and direct supervision of the TMC operations staff, facilitating a cohesive and balanced operation

  • Review applicant resumes, conduct interviews, and recommend for hire/advancement

  • Administrative functions, including: shift scheduling, liaising with AECOM corporate management, staff recruitment, training, personnel performance reviews, and conflict resolution

  • Develop and maintain routine personnel performance assessments

  • Maintain 24/7 awareness of the TMC’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability.

  • Share (or assume) responsibilities with (for) the client for TMC public relations activities such as: TMC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings.

  • Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems

  • Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness

  • Assist in maintaining sounds freeway operations by: guiding essential TMC operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner.

  • Responsible for the comprehensive training and auditing of the operations staff

  • Engage TMC staff meetings, as required

  • Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client

  • Write and maintain technical documents, including but not limited to: the TMC Operations

  • Manual/Standard Operations Procedures, training programs, and TMC website content

  • Serve, eventually, as a subject matter expert for the client and AECOM on TMC operations, freeway incident management, and operations statistical analysis

Minimum Requirements

  • Bachelor’s degree from an accredited college or university in Business Administration, Civil Engineering, or related transportation field; In lieu of a degree, a relative level of management experience and education will be considered

  • 5+ years of experience required, in a supervisory role; in a transportation, public safety, or commercial operations environment – may be combination of education and practical experience

  • General knowledge of Intelligent Transportation Systems (ITS) and traffic engineering principles and standards

  • Ability to coordinate real-time activities and initiate immediate priorities, for self and support staff

  • Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication

  • Geographic familiarity with arterial and interstate roadway network

  • Knowledge of personal computers and software, with a particular emphasis on Advanced Traffic Management Systems (ATMS) applications and MS Office (Excel, Access, Outlook, etc.)

  • An ability to work calmly and accurately under intense pressure

  • Ability and willingness to work alternate work schedules and be on-call 24 hours/day

  • Excellent written and oral communication and organizational skills with attention to detail

  • Must possess a valid driver's license

Preferred Qualifications

  • None

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at http://www.aecom.com/content/wp-content/uploads/2016/01/EEO-is-the-Law-poster-supplement.pdf to view the EEO Is The Law poster.

NOTICE TO THIRD PARTY AGENCIES:

Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.