AECOM Director, DCS Americas Quality - Location Open in Chicago, Illinois

Requisition/Vacancy No. 158682BR

Position Title Director, DCS Americas Quality - Location Open

Job Category Quality Assurance / Quality Controls

Business Line Support/Cross Services

Country United States of America

State/Province/Region USA - Illinois

City Chicago

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in

Engineering News-Record magazine’s annual industry rankings, and has been recognized by

Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A

Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line

AECOM Shared Services

We support our employees globally by coordinating and managing the day-to-day operations of General Accounting, Human Resources, Administration, Marketing and Information Technology. We pride ourselves on ensuring we deliver the best customer service possible to our people while building trust and relationships with all of our constituents.

Job Summary

The Director, DCS Americas Quality provides the strategic direction, oversight and leadership to enable a scalable quality and continuous improvement system for the DCS Americas Business Group. Through coordination with Regional Executives, this position leads a decentralized quality team of six Regional Quality Managers and a network of Area and Local Quality resources supporting more than 200 offices across the United States, Canada and Latin America. The position reports to the AECOM Corporate VP, Quality and can work from any AECOM office located in the Americas. Periodic overnight travel is required.


  • Act as change agent to drive a continuous improvement culture. Communicate the vision for quality, challenge inefficient processes and procedures, initiate new or improved quality practices, and institutionalize quality initiatives.

  • Provide subject matter expertise and consulting to executive leadership, managers, and project teams to define and promote a customer-focused quality and improvement culture.

  • Influence the organization’s acceptance and adoption of quality practices and common ways of working to facilitate collaboration and improve the predictability and efficiency of work and services.

  • Assist in the development of an AECOM Lean Design / Lean Construction program. Engage, educate and empower employees to apply Lean tools to their daily work to drive efficiency and client satisfaction.

  • Provide strategic direction and leadership to identify and eliminate the causes of systemic issues. Analyze findings from Root Cause Analysis (RCA) events, quality audits and client feedback to identify trends and develop systematic quality improvement plans.

  • Engage stakeholders across DCS Americas to mature the AECOM standard RCA process. Train and mentor region and area quality resources to effectively lead RCAs within their areas of responsibility. Lead RCAs across the geography as required.

  • Collaborate with the Enterprise Quality Audit Leader to assess the effectiveness of corrective actions and validate business improvement impact with the use of metrics and analytics to correlate to financial performance.

  • Work with Regional Quality Managers to conduct quarterly regional quality management reviews with senior leaders, with a specific emphasis on identifying and eliminating causes of systemic quality issues.

  • Oversee DCS Americas quality metric reporting.

  • Enable collaboration across regions, offices and Business Lines to share best practices and optimize existing quality policies and procedures.

  • Facilitate the agenda for the Americas Technical Quality Council. Engage the council to advance technical practices and the predictability / consistency of deliverables.

  • Coordinate with regional quality staff and senior leaders to upgrade and sustain the DCS Americas ISO 9001: 2008 certification to ISO 9001:2015 in FY17.

  • Support the enterprise-wide quality communications strategy to inform and engage key stakeholders in AECOM quality practices, initiatives, and performance.

  • Coordinate with Regional Executives to provide leadership to a broad decentralized Americas quality team consisting of Regional, Area, and Local Quality Managers. Standardize DCS Americas quality roles & responsibilities to optimize the impact of quality and improve consistency of quality support.

  • Analyze organizational quality training needs. Assist in the development and implementation of training plans. Evaluate training for effectiveness.

  • Engage in industry-related quality organizations to maintain a current knowledge of best practices and innovations in quality systems.

Minimum Requirements

  • Bachelor’s degree in science, engineering or related field.

  • 13+ years of experience leading, implementing and managing enterprise-wide Quality Management Systems for large-scale, global, matrixed organizations.

  • Extensive experience implementing quality management principles and methodologies, including ISO 9001, Six Sigma and Lean.

  • Professional certification in Quality Management, Lean, Six Sigma, Business Analysis or Project Mgmt.

  • Experience deploying strategies to drive organizational performance results.

  • Ability to develop, articulate and measure the value proposition of quality initiatives through quantitative and qualitative data.

  • Experience leading root cause analysis programs.

  • Proficiency in project management approaches and tools.

  • Proven ability to influence others to action and mentor a culture of quality which begins with senior leaders and cascades through the organization.

  • Proven drive for results, from self and others.

  • Exceptional communication, presentation and facilitation skills.

  • Experience partnering closely with and advising senior leadership and executives.

  • Strong analytic and decision making abilities.

Preferred Qualifications

  • Experience in architecture, engineering design or construction fields preferred.

  • MBA or related advanced degree preferred.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please

click here to view the EEO Is The Law poster.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.