AECOM Control Room Operator in Chesterfield, Missouri

Requisition/Vacancy No. 159134BR

Position Title Control Room Operator

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Country United States of America

State/Province/Region USA - Missouri

City Chesterfield

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in

Engineering News-Record magazine’s annual industry rankings, and has been recognized by

Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A

Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line


We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine. Our global network of top-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries.

Job Summary

AECOM is actively seeking a Control Room Operator for immediate employment in St. Louis, Missouri area. The successful candidate must be available to work and commute daily to the project site in Chesterfield, Mo. Operators are responsible for assessing all incoming traffic data and determining, in real-time, the content and priority of traffic reporting. They are the primary point of contact for incident management coordination. Operators provide information to the traveling public related to current travel conditions, maintain traffic interruption reports and manage incidents on the metropolitan roadways from the MoDOT Transportation Management Center.

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor the ATMS, check road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as Operators maintain telephone or radio communications with MoDOT Emergency Responders, Field Technicians, 911 Operators and public service agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

In addition, Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including DMS and notification messages. Operators maintain contact with MHSP Radio Operator/Dispatchers and local authorities to verify and update information regarding ongoing incidents, associated backups/traffic delays and estimated clearance time.

The responsibilities of this position include, but are not limited to:

  • Monitor CCTV, DMS, and traffic detectors periodically for detection and verification of roadway incidents

  • Disseminate traffic information through multiple communication methods, including telephone, E-mail, and instant messaging

  • Communicate with the Missouri Highway Patrol, MDOT personnel, MoDOT district contacts, and other public safety agencies across the state

  • Send incident notifications in real time and follow up notifications regarding incident updates and clearance

  • Log all communication into Automated Traffic Management Software

  • Check all freeway lane/ramp closure signing for construction/maintenance work

  • Coordinate lane/ramp closure requests from inside/outside customers

  • Estimate travel delays due to incidents and routine congestion

  • Review and verification of traveler information posted on MDOT public Web site and reported by media outlets

  • Maintain current work orders for ITS equipment

  • Complete Shift Checklist, Major Incident Checklists, and work orders when appropriate

Minimum Requirements

  • High school diploma

  • Excellent oral and written communication skills

  • An ability to work calmly and work accurately under intense pressure

  • Ability to multi-task

  • Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, Microsoft Office etc.

  • Willingness to travel (The successful candidate must be available to work and commute daily to the project site in Chesterfield, Mo.)

  • Due to the nature of this work, U.S. citizenship is required

  • Must Possess a valid driver's license and have a reliable vehicle to get to and from the work site in Chesterfield, MO.

Preferred Qualifications

  • Associates degree or equivalent mix of education and practical experience

  • Previous work experience is preferred

  • Keen ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases

  • An intimate knowledge of St. Louis roadways, including their alternate names, and alternate routes when available

  • A working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • Emergency Operations Center knowledge and/or experience

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please

click here to view the EEO Is The Law poster.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.