AECOM Employee Service Center Representative in Calgary, Alberta

Business Line Oil + Gas

Position Title Employee Service Center Representative

Canada - Alberta


Job Summary

AECOM is seeking a Employee Service Center Representative to be based in our Calgary, Alberta location.

This position will be responsible for providing clerical support to the HR department in the following capacity: Direct Service Provider (DSP) coordination. Duties may include processing applications, collecing and reviewing qualification packages and executing contracts. Maintaining DSP files, including creating files for new DSP's. Examines DSP files to answer inquiries and provide information to authorized persons. Generates a variety of standard reports as required. Takes direction and works under direct supervision. Decisions made or reviewed in conjunction with a more senior HR practitioner.

May include the following responsibilities:

  • Provide administrative support to HR client group which may include employee form preparation such as Requisition to Hire, Notice of Change, Request for Record of Employment. Assistance may also be required for Employee Transfer and Termination Letters.

  • Complete special project assignment as dictated by HR business needs

  • Maintain employee databases such as training records/certificates and Performance Review completion for new and existing employees

  • Distribute communication materials (including email communication) for the group to the business units, employees, and outside service providers

  • Post communication of client group to company intranet

  • Organize HR files and documentation on company intranet

  • Assist HR client group regarding employee background checks

  • Provide new hire orientation seminars

  • Review and upload sign-on packages

  • Scan and save HR forms and employee documents per e-Filing standards for each assigned client group and/or division

  • Respond to employees’ inquiries made through the call center and the Employee Service Center (ESC) inbox.

  • Issue employment verification certificates or apprenticeship hour’s certificate received through the call center and the ESC inbox.

Minimum Requirements


  • High School, College or University degree in a related field


  • 1 to 2 years’ experience in an office environment

Preferred Qualifications


  • Post-secondary certificate or diploma in Human Resources Management from accredited institution is preferred.

  • An interest in pursuing or currently working towards the CHRP or any Human Resources related designation will be an asset.


  • Human Resource department experience preferred.

Knowledge, Skills and Abilities:

  • Advanced knowledge in the use of Microsoft Outlook, Word and Excel

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

Job Category Human Resources

Country Canada

Position Status Full-Time

Requisition/Vacancy No. 160762BR