AECOM HR People Services Manager in Austin, Texas

Requisition/Vacancy No. 143738BR

Position Title HR People Services Manager

Job Category Human Resources

Business Line Support/Cross Services

Country United States of America

State/Province/Region USA - Texas

City Austin

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line

AECOM Shared Services

We support our employees globally by coordinating and managing the day-to-day operations of General Accounting, Human Resources, Administration, Marketing and Information Technology. We pride ourselves on ensuring we deliver the best customer service possible to our people while building trust and relationships with all of our constituents.

Job Summary

AECOM is looking for an Human Resources People Services Manager to support the Americas HR People Services team which is located in Austin, Texas. This position will be responsible for managing the day-to-day HR service delivery which includes employee lifecycle transactions and onboarding tasks related to new hire activities. The Manager will ensure the delivery of excellent customer service and satisfaction to include standardized Service Level Agreements. This is a key role to the organization and will be critical in supporting the team as new work is identified and incorporated across multiple skills and knowledge areas in human resources, company policies, procedures and programs. This position can be located in either Austin, Texas or Glen Allen, Virginia.

Job Duties/Responsibilities:

  • Contributes by leading a departmental “sub function”, mid-size client project or multiple processes/programs including:

  • Integrates functional strategies and develops specific objectives for the sub-function, client delivery or processes/programs

  • Develops policies/procedures to support the functional infrastructure or applies procedures to the client environment

  • Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies

  • Contributes by making day-to-day decisions for a mid-size group/department, or as an individual contributor leading a process or program of moderate complexity, working collaboratively with direct reports and other teams (as applicable)

  • Understands the strategy that’s been set for their particular part of the business and executes to achieve required results

  • Increasingly responsible for achieving results through either individual knowledge and expertise or through the work of others and has the ability to influence and negotiate with parts of the organization where formal authority is not held

  • Accountable for managing self and others, setting direction and deploying resources; will be responsible for performance evaluations, pay reviews and hire/fire decisions

  • Provides input to functional or departmental strategy

  • Provides technical or functional guidance to employees, colleagues and/or customers

  • Works towards objectives established by upper levels of management

  • Will recommend departmental specific procedures and implements those that are approved

  • Adapts departmental plans and priorities to address resource and operations challenges

  • Typically an individual contributor but may direct the activities of a small to medium size team

  • Provides technical or operational guidance to employees colleagues and/or customers

  • Ensures that project goals/milestones are met and approved budgets contained

  • When managing a team, defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline

  • Uses their acquired expertise and knowledge to solve business challenges and provide focus to subordinates

Minimum Requirements

  • Bachelor's Degree

  • 8+ years of related experience

  • 3-5 years managing a virtual staff

  • Experience in successfully managing process and culture change

  • Excellent communication and influencing skills

  • Exposure to computerized HR and/or payroll information systems

  • High levels of accuracy and attention to detail

  • Proven organization skills to manage a busy workload

  • Able to maintain confidentiality

  • Collaborative team player

Preferred Qualifications

  • None

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at to view the EEO Is The Law poster.