AECOM CHAMP Contract Manager - Roadway Assistance in Atlanta, Georgia

Requisition/Vacancy No. 156640BR

Position Title CHAMP Contract Manager - Roadway Assistance

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Country United States of America

State/Province/Region USA - Georgia

City Atlanta

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line


We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine. Our global network of top-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries.

Job Summary

AECOM is actively seeking a highly motivated CHAMP Contract Manager for employment in the GDOT Districts 1-6 Statewide centered in Gainesville, Tennille, Thomaston, Tifton, Jessup and Cartersville GA.

AECOM staff shall provide Coordinated Highway Assistance Program (CHAMP) Services to support GDOT State Maintenance Office and District Maintenance Offices. Staff shall serve as an extension of GDOT’s State Maintenance Office and Incident Management Unit (H.E.R.O. Unit) providing the District Maintenance Offices and State Traffic Operation Division with real-time traffic information, identifying highway deficiencies, assisting stranded motorist, removing debris from roadways and providing local authorities with traffic control on accident scenes.

This position supports higher level CHAMP Program Management, GDOT Maintenance Operations, and State Traffic Management Center Operations, in the preparation for data collection, roadway inspections, traffic incident management, scene assessments and motorist assistance. In this position, you will use a significant amount of decision making and use of judgment, as well as providing instructions and information to others.

The responsibilities of this position include, but are not limited to:

  • Develop, review and approve staffing schedules

  • Manage and report on performance measures, billing and key performance indicators, such as fleet utilization, operator calls for service, response and clearance times, etc

  • Assist in coordinating Traffic Incident Management Team meetings (TIM TEAMS) for region

  • Perform routine staff, vehicle and equipment inspections per company requirements

  • Ensure all safety guidelines, policies and procedures are adhered too, to include personal protection equipment

  • Assist in Training and Program Oversight

  • Perform routine route inspections to ensure performance measures and accountability of operators and dispatchers

  • Meet with GDOT Officials and local authorities, to discuss strategies and best practices for incident management

  • Supervising and training lower level staff

  • Supervise a team of CHAMP Operators and Dispatchers, ensuring that all state, federal, and company’s safety compliance, policy and procedures, quality assurance, customer services are being performed

Responsible for all administrative aspects of the CHAMP Program including:

  • Reviewing and approving operator and dispatch schedules

  • Performance

  • Billing

Minimum Requirements

  • 5+ years’ experience in a supervisory or management role relating to Traffic Incident Management or Dispatch Operations or Roadway Maintenance OR equivalent job related field.

  • Experience implementing or overseeing temporary traffic control devices procedures per the Manual of Traffic Control Devices (MUTCD)

  • Working knowledge of basic automotive repair

  • Working knowledge of GDOT policies and procedures

  • Working knowledge with GDOT Asset management system (AGILE)

  • Basic knowledge with dispatch procedures and the Traffic Management Center

  • Demonstrate positive customer service attitude – both to co-workers (internal and external customers)

  • Must be able to effectively give clear decisive directives to others

  • Must be able to respond to after hour calls

  • Must be able to read and decipher written and oral l communications

  • Must be able to make good sound decision in stressful situations

  • Must be able to adapt to change

  • Due to the nature of this work, qualified applicants who are offered a position must pass a pre-employment substance abuse test

  • Must possess a valid driver’s license

Preferred Qualifications

  • None

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.