AECOM Data Entry Helpdesk Support in Arlington, Virginia

Business Line Environment

Position Title Data Entry Helpdesk Support

United States of America - Virginia

Arlington

Job Summary

The Environment Division of AECOM is actively seeking a Data Entry Helpdesk Support for immediate employment in the Arlington, VA office. This Data Management Analyst position supports our Department of Defense (DoD) client’s mission to track hazardous material and hazardous waste at military installations around the world. The appropriately qualified applicant will be able to demonstrate a history of data management and customer support. This position requires extensive data research and entry, analysis of data accuracy and consistency, and professional customer support for military and civilian software users.

The responsibilities of this position include, but are not limited to:

  • Provide timely and appropriate support to DoD and other federal clients' hazardous materials and hazardous waste programs

  • Develop awareness of and familiarity with issues and events affecting organization, department, and/or customer

  • Provide administration and operational support for IT systems (e.g., user accounts, password resets, data entry)

  • Provide advice and demonstrate use of software and hardware to end-users

  • Process support requests submitted through email, phone, or fax

  • Research and retrieve hazardous material safety data sheets from product manufacturers

  • Evaluate data quality and consistency, applications, and functions

  • Use and support database applications and analytical tools

Minimum Requirements

  • High school diploma, GED, or equivalent

  • 4+ years of IT help desk and/or customer service related experience

  • Ability to collect, enter, manage, and query large volumes of data

  • Ability to work with small internal team

  • Ability to interact and may have some interaction with client’s personnel

  • Good oral and written communication skills with external and internal clients, and excellent problem solving skills

  • Superior data entry skills and attention to detail

  • Due to the nature of this work, U.S. citizenship is required

Preferred Qualifications

  • Customer Support History (e.g., bank teller, military assistance/support volunteer, IT help desk)

  • Knowledge of and/or experience with the U.S. Marine Corps

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at http://www.aecom.com/content/wp-content/uploads/2016/01/EEO-is-the-Law-poster-supplement.pdf to view the EEO Is The Law poster.

NOTICE TO THIRD PARTY AGENCIES:

Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Administrative Support / Secretarial

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 161366BR